My name is Caleb. Please reply to my messages using my name and not the name on the account.
Position: Guest Communication and Administrative Specialist
Company: BNB Vacation Rentals, LLC
Location: Remote
Probationary Salary: $280/month for the 30-day probationary period with a salary increase after full-time hire.
Salary Schedule: To be discussed in the interview process; starting salary performance and experience based. We have a three-tier hiring structure within our company from $300 to $500+ /mo
Work Schedule: SIX (6) DAYS A WEEK. From 10am to 6pm CST. (GMT -5/-6 depending on the time of the year).
About Us:
BNB Vacation Rentals, LLC is a short-term rental co-hosting company in the Florida Panhandle. We specialize in managing properties for small business owners who want a hands-off approach to property management. We are a team of six who are seeking two more team members to grow with our portfolio. As of this message, we have 28 units under management and a goal to reach 40 units by EOY.
Job Description:
We are looking for a dedicated and reliable Assistant to join our team. If you excel during this period, you will be promoted to our Tier 1 Teammate Level with room to grow in your position and pay. Your main responsibilities will include administrative support, customer service, and assisting with daily operations.
Specific Duties:
– Monitoring guest chats for 6 hours daily, ensuring a response time of 5 minutes or less during the work hours.
– Completing 20 hours of administrative tasks weekly, exclusive of weekends. Administrative tasks include, but are not limited to, tracking and coordinating maintenance, managing claims, inventory and client relations. Our goal is to train you to be a client profile manager and leading expert for a specific set of listings within our company.
Scope of Responsibilities:
– Responding to guest inquiries and messages
– Managing booking calendars and scheduling
– Coordinating with cleaning and maintenance teams
– 20+ hours of administrative tasks during the probationary period with increased responsibilities when hired full time.
– STR (Short-Term Rental) analysis using Pricelabs and AirDNA
Qualifications:
*MUST HAVE PREVIOUS AIRBNB/STR JOB EXPERIENCE*
– Excellent communication skills
– Strong organizational skills and attention to detail
– Ability to work independently and as part of a team
– Proficiency in Microsoft Office and Google Suite
– Familiarity with the following software tools:
— Hospitable (A MUST, DO NOT APPLY IF YOU DO NOT)
— Canva
— Pricelabs
— AirDNA
— WhatsApp
— Google Business Suite
— Airtable
— Slack
Application Process:
To ensure we select the best candidates, we have a Four-step hiring process:
– Initial Application: To demonstrate your attention to detail, please include the phrase “Guests First” in the subject line of your initial message to us. Any inquires without this Subject Line will be immediately thrown out. Please include a resume and reason for applying. Also include the reason you left your last position. All of these items are necessary for an initial interview. Please forward your resume to . You will receive a reply email with a link to a personality test.
– Personality Test: This will indicate your personality type and if you are a fit for our team. Please answer this test honestly as there is not a personality type we are specifically looking for.
– First Interview: We will conduct an initial group interview for you to ask any questions and get an understanding of the position.
– Operations Interview: You will have a second interview with Ben, our Operations Manager, to evaluate your understanding of our operations. Expect this interview to highlight your experience and test your ability to operate with the systems we use. You may be asked to perform specific tasks within Airtable, Pricelabs and Hospitable.
We look forward to hearing from you!
Caleb D.
Client Relations/On-Boarding Specialist
BNB Vacation Rentals, LLC
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Company: Pomelo
Name: Caleb Drake
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