My name is Caleb. Please reply to my messages using my name and not the name on the account.
Position: Guest Communication and Administrative Specialist
Company: BNB Vacation Rentals, LLC
Location: Remote
Probationary Salary: $280/month for the 30 to 60-day probationary period with a sizable salary increase after hire
Salary Schedule: To be discussed in the interview process; starting salary performance and experienced base
Work Schedule: SEVEN (7) DAYS A WEEK. From 6pm to 12am CST. (GMT -5/-6 depending on the time of the year).
About Us:
BNB Vacation Rentals, LLC is a short-term rental co-hosting company in the Florida Panhandle. We specialize in managing properties for small business owners who want a hands-off approach to property management. We are a team of five who are seeking a sixth team member to grow with our portfolio. As of this message, we have 26 units under management and a goal to reach 40 units by EOY.
Job Description:
We are looking for a dedicated and reliable Assistant to join our team. If you excel during this period, you will be promoted to our Tier 1 Teammate Level with room to grow in your position and pay. Your main responsibilities will include administrative support, customer service, and assisting with daily operations.
Specific Duties:
– Monitoring guest chats for 6 hours daily, ensuring a response time of 5 minutes or less from 6 PM to 10 PM CST, and a 30-minute response time for non-emergencies from 10 PM to 12 AM CST, including weekends.
– Completing 20 hours of administrative tasks weekly, exclusive of weekends. Administrative tasks include, but are not limited to, tracking and coordinating maintenance, managing claims, optimizing listings, updating systems, setting up listings, and coordinating supply orders and installations.
Scope of Responsibilities:
– Responding to guest inquiries and messages
– Managing booking calendars and scheduling
– Coordinating with cleaning and maintenance teams
– Handling basic accounting and record-keeping
– 20+ hours of administrative tasks during the probationary period
– STR (Short-Term Rental) analysis using Pricelabs and AirDNA
Qualifications:
*MUST HAVE PREVIOUS AIRBNB/STR JOB EXPERIENCE*
– Excellent communication skills
– Strong organizational skills and attention to detail
– Ability to work independently and as part of a team
– Proficiency in Microsoft Office and Google Suite
– Familiarity with the following software tools:
— Hospitable (A MUST, DO NOT APPLY IF YOU DO NOT)
— Turno
— Canva
— Pricelabs
— AirDNA
— WhatsApp
— Google Business Suite
— Airtable
Application Process:
To ensure we select the best candidates, we have a Four-step hiring process:
– Initial Application: To demonstrate your attention to detail, please include the phrase “Guests First” in the subject line of your initial message to us. Any inquires without this Subject Line will be immediately thrown out. Please include a resume and reason for applying. Also include the reason you left your last position. All of these items are necessary for an initial interview.
– Personality Test: This will indicate your personality type and if you are a fit for our team. Please answer this test honestly as there is not a personality type we are specifically looking for.
– First Interview: We will conduct an initial interview to assess your current knowledge and capabilities, including your familiarity with the tech suite we use. This interview will
– Operations Interview: You will have a second interview with Ben, our Operations Manager, to evaluate your understanding of our operations. Expect this interview to highlight your experience and test your ability to operate with the systems we use. You may be asked to perform specific tasks within Airtable, Pricelabs and Hospitable.
*If you are interested in joining our team and meet the qualifications listed above, please respond to this inquiry AND submit your resume and cover letter to Caleb at .*
We look forward to hearing from you!
Caleb D.
Client Relations/On-Boarding Specialist
BNB Vacation Rentals, LLC
APPLY FOR THIS JOB:
Company: WB
Name: Caleb Drake
Email: