Company Overview
Hello! We are a property management company dedicated to providing exceptional short-term rental management services in Ontario, Canada. Our team is led by two passionate directors and supported by a skilled virtual assistant. Together, we manage a portfolio of 25 unique properties, delivering high-quality experiences for both property owners and guests.
We pride ourselves on our personalized approach, where all our clients receive individualized care and attention. Currently, we are seeking a Virtual Assistant to support our growth and contribute to our reputation for innovation, outstanding service, and an unrivaled guest experience. Our young business values the voices and ideas of our employees, and seeks to support their growth and development. Join us and be part of a team that prioritizes innovation, efficiency, and customer satisfaction!
Job Summary
As a Short-term Rental Virtual Assistant, you will manage various aspects of our short-term rental properties, ensuring high standards of guest satisfaction and smooth operations. Your role will involve handling guest communications, managing bookings, coordinating with cleaning services, and maintaining up-to-date property listings and inventories.
Key Responsibilities
• Manage on-going guest communications including inquiries, bookings, and post-stay reviews.
• Coordinate with cleaning and maintenance services to ensure properties are well-maintained.
• Coordinate with staff to complete stock reviews and order inventory
• Update and optimize property listings on various short-term rental platforms.
• Handle booking confirmations, cancellations, and modifications.
• Provide excellent customer service to ensure a positive guest experience.
• Monitor guest feedback and recommend improvements based on reviews.
• Maintain accurate records of bookings, payments, and guest interactions.
• Coordinating with on-the-ground team to complete incident reports related to property damage
Required Skills
• Proven experience in managing short-term rental properties.
• Excellent communication and customer service skills with rapid response times.
• Strong organizational and time-management skills.
• Proficiency with short-term rental platforms (e.g., Airbnb, VRBO, ).
• Ability to handle multiple tasks and prioritize effectively.
• Attention to detail and exceptional problem-solving skills.
Tools
• Short-term rental platforms (e.g., Airbnb, VRBO, )
• Property management software (e.g., HostAway)
• Communication tools (e.g., email, phone systems)
• Google Workspace (Docs, Sheets, etc.)
Nice to Have Skills
• Experience with other short-term rental platforms.
• Knowledge of local tourism trends and regulations.
• Marketing skills to enhance property listings.
• Experience in hospitality management.
Wages to be negotiated based on skill level and duration of employment with our company.
APPLY FOR THIS JOB:
Company: Treantly
Name: Allie
Email: