Short-Term Vacation Rental Property Manager (Airbnb, VRBO)

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We are currently seeking a dynamic and versatile Short-Term Vacation Rental Property Manager to oversee the operations and enhance the marketing of our luxury US-based short-term rental property. This is a pivotal role that combines day-to-day management with strategic marketing efforts to drive visibility and revenue growth.

This is a part-time role requiring 5-10 hours per week, including ad hoc availability to promptly respond to guest inquiries and operational needs.

JOB RESPONSIBILITIES
Marketing and Visibility:
– Develop and execute marketing strategies to enhance property visibility.
– Manage and update social media accounts to engage audiences and promote the property.
– Identify and collaborate with organizations such as local chambers of commerce and tourism boards to secure listings and promote local partnerships.
– Conduct market research to identify trends, opportunities, and competitive strategies.
– Seek opportunities for press coverage and promotional events to increase property awareness.

Guest Relations and Concierge Services:
– Provide prompt, courteous responses to reservation inquiries.
– Manage bookings efficiently and maintain clear communication throughout the guest’s stay.
– Provide comprehensive support and local recommendations to enhance guest stays.
– Encourage positive reviews, address feedback constructively, and strive for continual improvement in guest experience and property standards.

Check-In/Out Coordination:
– Coordinate with on-site manager to ensure smooth check-in and check-out and timely cleanings.

Vendor and Maintenance Management:
– Coordinate maintenance requests and manage service providers to ensure the property is always in top condition.

JOB REQUIREMENTS
– Language Proficiency: Excellent written and spoken English.
– Flexibility: Available to work on-call / ad-hoc from 7 AM to 12 AM MT, accommodating guest inquiries and any sudden guest needs
– Industry Experience: Proven success as a Property Manager, preferably in the short-term rental market.
– Platform Expertise: In-depth knowledge of Airbnb and VRBO operations, optimizing property listings for peak performance.
– Written Communication Skills: Exceptional ability to communicate effectively with guests, service providers, and property owners.
– Organizational Skills: Outstanding organizational capabilities, with the ability to manage multiple tasks efficiently.
– Problem-Solving: Proven skills in addressing unexpected challenges and guest issues.
– Proactivity: Resourceful and proactive in property management and marketing, aimed at continuous optimization and revenue enhancement.

This role offers the opportunity to grow as we expand our operations to more properties, providing a pathway for increased responsibility and professional development.