Position Type: Full-Time
Hours: 40-60 hours/week: 10am – 8pm US Eastern Time, Thursday to Monday
Compensation: Paid bi-weekly
Location: Fully Remote
Summary: This post is for a VA to manage short-term rental (Airbnb) properties. This includes guest communication, handling maintenance (cleanings and repairs), managing operations, and marketing. As an Operations Manager, your primary mission is to ensure our guests have memorable stays and that our vacation rental properties are managed smoothly.
About Us: We currently have a portfolio of 3 properties we own located in three US cities, all within the US Eastern Time Zone. In addition, we are building a vacation rental management company that will manage properties for other owners. This role is the first hire for our team. Our team will grow as the company grows, in turn you will have the opportunity to grow your skills, responsibilities, pay, and career with our growing company.
Responsibilities:
* Guest Communication: Promptly respond (within 10 minutes) to guest inquiries, providing detailed information and assistance to ensure seamless bookings and stays. Address concerns quickly and professionally to maintain 5-star guest experiences
* On-Call Availability: Provide on-call support for ad hoc guest questions and requests (within 10 minutes) during work hours, including potential phone communication
* Maintenance Coordination: Oversee property cleanings + maintenance & repairs. Work with vendors as needed to ensure properties are in excellent condition for guests before check-in
* SOP Development: Create and refine Standard Operating Procedures for efficient problem-solving regarding guest issues and property management
* Inventory Management: Monitor and order supplies, maintaining a detailed inventory list to ensure availability of essential items
* Financial Oversight: Handle financial transactions, including payments, refunds, and security deposits, and manage property-related expenses
* Marketing and Promotion: Assist with marketing efforts, such as creating property listings, optimizing photos, and managing social media accounts to attract guests and enhance property visibility
* Damage Claims and Chargebacks: Efficiently manage damage protection claims and dispute chargebacks with documentation and evidence
* Tech Proficiency: Utilize property management tools (e.g., , Hospitable, Slack, OpenPhone) to enhance operations and guest experiences
Qualifications:
* Exceptional ability and past experience to swiftly understand and address issues related to guest inquiries, bookings, and property management, ensuring seamless operations. The ideal candidate will excel in responding to problems specific to vacation rental operations, crafting effective solutions, and implementing them promptly to uphold superior guest satisfaction and operational efficiency
* 3+ years of relevant experience, with at least 2 years in a role as an Airbnb Support Specialist or Property Manager
* Commitment to working US Eastern Time hours, with reliable access to a quiet workspace and backup power/internet solutions
* Strong written and verbal communication skills in English
* Tech-savvy, comfortable with learning and using property management and communication tools
* Self-driven, with a dedication to excellence in guest experiences and a desire for long-term growth with our team
* Ability to provide references from past roles highlighting capabilities and reliability.
* Proven long-term job commitment in previous roles
How to Apply:
* To apply, please email your resume as an attachment or link, and a link to an audio / video introduction to Harman (). Use your name and the position title as the subject line. Additionally, please answer the following question in your application: Who is the president of Namibia?
* The application deadline is May 28
We are looking for someone eager to grow with us long-term, offering opportunities for advancement within our dynamic team. Join us in creating exceptional experiences for our guests and elevating the vacation rental experience with dedicated service!
APPLY FOR THIS JOB:
Company: Altitude Media
Name: Harman Nagi
Email: