SMB Management Specialist at TikTok Partner Agency

Role Overview:
We are seeking a dedicated SMB Management Specialist to join our TikTok Partner Agency team. This role is pivotal in providing assistance to sellers, helping them navigate the complexities of policy violations, and offering comprehensive support for various TikTok Shop-related matters. If you’re passionate about making a positive impact on the seller community and possess a deep understanding of TikTok’s policies and guidelines, we invite you to apply.

Key Responsibilities:
– **Seller Violation Assistance**:
– Assist sellers in understanding and resolving policy violations, keeping them informed about policy updates and changes.
– Provide guidance on how to appeal violations and strategies to prevent future occurrences.
– Manage communications through email and oversee new submissions to the Outlandish Seller Violation log.

– **Customer Support**:
– Promptly respond to seller inquiries related to the onboarding process, Shopify syncing, settlement and reserve, shop closure, trademark denial, and other aspects of TikTok Shop.
– Offer clear and helpful advice through Facebook chat to sellers dealing with violation issues.

Qualifications:
– Strong understanding of TikTok’s policies and guidelines.
– Excellent communication skills, both written and verbal, are crucial.
– Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
– Previous experience in customer support or similar roles is preferred but not mandatory.

Who Should Apply:
– Individuals passionate about providing excellent customer service and support to the seller community.
– Candidates who have a keen understanding of social media platforms, especially TikTok, and are up-to-date with its policies and guidelines.
– Professionals looking for an opportunity to grow their skills in a dynamic, fast-paced agency environment.

Join Us:
If you’re excited about the opportunity to assist sellers and make a significant impact on their success with TikTok Shop, we’d love to hear from you. Apply now to become an integral part of our team, where your efforts will be valued and make a real difference.