Social Media Assistant

Social Media Assistant Job Description – Red Grape Social

Do you love Travel AND Social Media? Then this is the job for you..!

Read through the Entire description to be considered for this Job.

We are seeking a proactive and creative Social Media Assistant to join our team. You will play a crucial role in managing the social media presence of our clients, primarily Travel Agents.

The key job responsibilities include:
> Managing social media accounts for Travel Agents
> Posting engaging content on the designated platform
> Facilitating communication and interactions with followers
> Tracking and organising sales data

This is a PART-TIME Position to start.

The working hours are from:
8am to 12pm Australian Eastern Standard Time (AEST) or
12pm to 4pm AEST for a total of 12 hours per week (initially).

There is significant potential for growth within our company, allowing for increased earning opportunities based on performance. Promotion opportunities are possible.

While prior experience is advantageous, we provide comprehensive training through our system. Hourly rates will increase over time with consistent success. We are seeking individuals who can grow alongside our agency, benefitting mutually from our progress.

To be eligible, you will need access to:

> A computer
> Email
> The designated platform’s website
> Telegram Application
> Zoom (for meetings and training)
> Fast internet connection

Must-Haves (Please refrain from applying if these requirements are not met):
> Proficient English typing skills
> Keen attention to detail
> Ability to follow instructions
> Eagerness for personal and professional growth
> Capability to convey emotions effectively through text
> Active listening skills
> Availability to be online from 8am to 12pm or 12pm to 4pm AEST

Remuneration

USD$6.50 p/h to start
12 hours a week initially, with the potential to increase as business grows

Full Role Description:

Roles and Tasks
Content Creation/Management:
1. Create visually appealing and engaging social media content using Canva, tailored to each client’s unique strategy and brand voice.
2. Create video content (when provided) in Reels format to be uploaded by Manager into client account
3. Organize and maintain a shared document (e.g., Notion/Google Docs) for content approval, ensuring alignment with client expectations.
4. Schedule approved content across relevant social media platforms, adhering to individual client plans and posting schedules (Meta Business Suite/Metricool/Later).
5. Develop and deploy email marketing campaigns (EDMs) using platforms like MailChimp or AWeber, utilising provided information and templates.
6. Craft blog posts according to content plans, optimising for SEO and uploading to websites (Wix/WordPress) with proper formatting and meta descriptions.
7. Monitor and analyse performance metrics, offering insights and recommendations for improving content reach, engagement, and lead generation.
8. Proactively engage with new followers, sending personalised welcome messages to foster community growth.
9. Coordinate with offshore Engagement contractors to onboard new clients and ensure payments are settled as due and work is being done with notable results
10. Participate in relevant Facebook pages and groups to generate leads and promote client services.
11. Post to LinkedIn with content as per bespoke Agent content plan/strategy, using relevant imagery and tags/hashtags

Sales Administration:
1. Record and manage all leads and inquiries in the designated lead sheet, ensuring accurate and timely data entry.
2. Facilitate client appreciation efforts by purchasing and sending gift items within established budgets, as directed by the GM/CEO.
3. Provide timely notifications to the CEO/GM regarding upcoming tasks and important deadlines, assisting in maintaining an organised workflow.

Additional Tasks (as required):
1. Conduct regular competitor analysis to identify trends and opportunities for improvement in client strategies.
2. Collaborate with the creative team to develop new content ideas and campaigns aimed at enhancing client engagement and brand awareness.
3. Stay updated on industry trends, platform algorithm changes, and emerging social media tools and techniques, sharing insights with the team.
4. Monitor and respond to customer inquiries and comments across social media platforms, demonstrating excellent customer service skills.
5. Assist in the creation and execution of social media advertising campaigns, including ad creation, targeting, and performance tracking.
6. Provide support in organising and promoting client events or special promotions through social media channels.
7. Collaborate with clients to gather feedback and insights, fostering strong client relationships and ensuring satisfaction with our services.
8. Additional tasks as required.
Qualifications:
Experience in social media management or digital marketing.
Proficiency in using social media management tools (e.g., Metricool, Later, Meta Business Suite)
Skilled with graphic design software (e.g., Canva).
Strong writing and editing skills, with attention to detail and ability to adapt writing style for different platforms and audiences.
Knowledge of SEO best practices and experience optimising content for search engines.
Excellent communication and interpersonal skills, with a customer-centric approach.
Ability to multitask and prioritise tasks in a fast-paced environment.
Creative thinking and problem-solving abilities.
Familiarity with the travel industry and understanding of travel trends is a plus.
Training will be provided, and a paid probationary period of 30 days will be in effect.

To be considered for this position, kindly respond to this Job Offer with the following statement:
“This is (YOUR NAME). I am thrilled to join your team and contribute to your agency. I would like to apply for the Social Media Assistant position. Today is (THE DAY and MONTH YOU SEND THE EMAIL e.g., March 26). Thank you.”

Additionally, please complete this form. Failure to do so will result in the exclusion of your application.
Click to view/Kg6wvQFwdxJZLmN8A

We look forward to the opportunity of working with you soon.