Social Media Community – Customer Service/Moderation

Calling all passionate customer service professionals looking for an exciting career change. Your NEW role awaits.

Are you a natural “people” person with call centre & customer service experience… searching for your next exciting opportunity

We’re looking for a Customer Champion to join our Marketing Team and provide our customers with exceptional care via the Social Media Platforms. Operating as the heartbeat of our organisation, the Marketing Team is dedicated to top-rated customer satisfaction, bolstering customer loyalty, and ensuring an extraordinary customer experience throughout the client lifecycle.

We are a successful, fast-growing company seeking a dynamic, detailed customer service star to make us even better! Motivated by our core value of “Making the World Better,” we’re seeking like-minded administrative go-getters energised by service excellence with a can-do attitude and desire for personal and professional development and growth. Located in Melbourne’s best location, team members enjoy a collaborative culture, free daily massages, regular team lunches and events, and a company committed to making the world a better place!

What You Can Expect Day-to-Day

Ready to get to work? As a Customer Champion in our Marketing Team, you’ll own & execute a variety of customer-driven activities that contribute to our continued success.

Be the first point of contact for customers to help them celebrate & organise their new purchases
Assist customers with how to use their new products & help them get the most out of the many features and benefits!
Communicate all information to customers using a multitude of different methods including: phone, email & SMS Most importantly the social Media Platforms.
Update the delivery process as it moves through the system, ensuring that the customer gets the most accurate & up to date information.
Contribute to our welcoming & fun team culture by participating in regular team activities
What You Bring to The Table

As a dedicated problem-solver with an unmatched work ethic, you’ll possess these critical attributes required for success:

Customer-driven – You know the importance of good customer service and excel at leaving each client 100% satisfied
Communicator – You excel at communication and are a great listener
Conscientious – Detail-oriented, knowledgeable, and well-spoken. You are professional, flexible, and a fantastic problem-solver
Can-do attitude – You know your customer and what they need. You aim to please
Collaborator – Team player, confidant, partner. You are a constant. A dependable, trusted counterpart
What it Takes

We are looking for dynamic, customer-focused professionals with a deep understanding of our amazing products and the customers we serve.

Experience in a Customer Service contact centre environment advantageous
Come from a logistics background? Ever better!
Results driven and demonstrated success in meeting and exceeding KPI’s
Exceptional phone manner with a proactive service approach
Competent and confident to handle outbound and inbound calls
Ability to pick up processes quickly and work in a fast-paced environment
Ability to handle challenging customers and situations in a calm and confident manner
Accurate data entry and sound administrative skills
If you are an energetic, can-do team player with a passion for the customers you serve, this is YOUR role, so Apply Now!