Social media Community Manager

JOB OVERVIEW

Join our team as a Nail Enthusiast Community Manager, where your passion for nails meets your expertise in social media community engagement. This role focuses on building and nurturing a vibrant online community centered around nail art, trends, and beauty tips. You’ll be responsible for crafting compelling content, fostering meaningful interactions, and driving engagement across various social media platforms. The Community Manager will report to the Nail Care Social Media Manager to collectively enhance the online presence of our brand(s).

Skills & Qualifications

– 3+ years of experience in a communication, community management or customer service.
– Exceptional written and oral communication skills in English.
– Strong customer service and interpersonal skills.
-Experience with nail care brands in retail or professional is highly desirable
– Friendly and outgoing personality.
– General knowledge of search engine optimization (SEO) and web metrics.
– Proficiency in word processing applications, spreadsheets, presentation software, and social media management tools.
– Good judgment and problem-solving skills

Duties & Responsibilities:

– Respond to customer inquiries and comments related to our brand(s) in a timely and professional manner.
– Monitor, track, and report on feedback and online reviews providing insights to improve community engagement for our brand(s).
– Organize and flag direct messages (DMs) related to our brand(s) to the appropriate teams for timely resolution.
– Collaborate with Marketing, PR, and Communications teams to ensure consistent and effective messaging and community management for our brand(s).

Working Hours:

– 8:00 AM to 4:00 PM USA – Pacific Standard Time

If you have a passion for fostering online communities for our brand(s), are equipped with strong communication skills, and can maintain a harmonious online presence for our brand(s), we invite you to apply for this role and be a part of our team dedicated to building vibrant online communities for our beauty brand(s).