Social Media Customer Support

About Us:
(read the whole description in case you are interested)
ML OG is a leading social media agency specializing in delivering innovative strategies and solutions to help businesses thrive in the digital world. Our mission is to empower companies with cutting-edge social media expertise. We are passionate about delivering exceptional customer experiences and are seeking a highly proficient Social Media Customer Support Specialist to join our remote team.

Position Overview:

As a Social Media Customer Support Specialist at ML OG, you will play a pivotal role in maintaining our online presence and ensuring top-tier customer support. Your primary responsibility will be to represent our clients’ brands on various social media platforms, addressing inquiries, resolving issues, and actively engaging with our clients’ communities.

Responsibilities:

Monitor and promptly respond to customer inquiries and comments on our clients’ social media channels (e.g., Facebook, Twitter, Instagram, LinkedIn).
Provide accurate and timely information to customers regarding our clients’ products and services.
Effectively resolve customer issues, concerns, or complaints through social media interactions on behalf of our clients.
Create compelling and informative content to share with our clients’ social media audiences.
Collaborate seamlessly with cross-functional teams to address and resolve customer issues efficiently.
Proactively collect and analyze customer feedback and trends to enhance our clients’ products and services.
Uphold a positive and professional online presence while representing our clients’ brands.
Qualifications:

Exceptional English language skills at a C1 level or above.
Demonstrated experience in social media management and customer support.
Proficiency in using social media platforms and their features.
Ability to handle customer inquiries and complaints with empathy and professionalism.
Strong problem-solving abilities.
Detail-oriented and well-organized.
Self-motivated with the ability to work independently.
A genuine passion for social media and digital marketing.
Compensation:

Initial compensation: 3% per hour.
Commission incentives based on performance:
Additional commission will be provided based on customer satisfaction metrics and productivity.
Benefits:

Competitive salary with opportunities for growth and advancement.
Remote work arrangement, allowing you to work from the comfort of your own home with flexible hours.
Professional development opportunities.
Collaborative and supportive team environment.
[List any other benefits or perks your company offers, such as health insurance, retirement plans, or paid time off].
How to Apply:

If you possess a strong command of the English language, a passion for social media, and a knack for exceptional customer support, we encourage you to apply. Please send your resume and a cover letter highlighting your relevant experience to [your email address]. In your cover letter, elaborate on why you are the ideal candidate for this role and how you can contribute to ML OG’s continued success in supporting our clients.

ML OG is an equal opportunity employer, committed to fostering diversity and inclusivity in our workplace.

Join us in shaping the future of social media and digital marketing with ML OG. Apply today and embark on an exciting journey with us.

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