About Us: We are a premier e-commerce leader recognized for our dedication to innovation and excellence. We are passionate about shaping the future of e-commerce through strategic digital marketing initiatives, exceptional customer experiences, and committed to fostering a safe and engaging online environment. We’re currently seeking a driven Social Media Moderation Team Lead to oversee our moderation efforts.
Position Overview:
As the Social Media Moderation Team Lead, you will play a pivotal role in guiding our team of moderators to uphold community guidelines and ensure content meets our standards. Your leadership will be instrumental in maintaining a positive online presence for our brand.
Key Responsibilities:
-Lead and inspire our social media moderation team in enforcing community guidelines and content policies.
-Develop comprehensive training programs for new moderators, ensuring they are confident in their roles and aligned with company standards.
-Review and approve user-generated content to maintain compliance with our policies and legal requirements.
-Escalate complex issues to appropriate teams for resolution, ensuring swift and effective responses.
-Analyze moderation trends to provide insights and recommendations for enhancing our moderation policies.
-Craft clear and professional responses to user inquiries, fostering a positive online image for the company.
-Work closely with departments like marketing and legal to ensure consistent messaging and policy adherence.
-Monitor and report on key moderation metrics to assess team performance and identify areas for enhancement.
-Stay informed about social media trends and best practices in moderation to adapt and improve our strategies.
Qualifications:
-3+ years proven experience in social media moderation, including leadership or supervisory roles.
-Proficient with Google Docs and Sheets.
-Strong grasp of community guidelines, content policies, and legal considerations.
-Exceptional leadership skills with the ability to motivate and develop a team.
-Analytical mindset with the capability to derive insights from data.
Benefits:
-$6USD/hr while you work remotely!
-Full HMO Health Insurance + Dental Coverage
-Company Swag Kits: Get Exclusive Merchandise!
-Generous Paid Time Off
-Performance and Recognition Bonuses
-Holiday Pay & Year-End Bonuses
-Opportunities for professional growth and career advancement.
-Collaborative and supportive work environment.
How to Apply:
If you are a dedicated leader passionate about maintaining online community safety and engagement, we invite you to apply through our application portal: /tpsmmtl
Join us in shaping a positive online community experience. We look forward to hearing from you!
APPLY FOR THIS JOB:
Company: TheInfinityPack
Name: Alli Wang
Email: