Job Overview
You will provide top-tier technical support for an engineering company by troubleshooting our customers’ problems. Managing these queries and seeing them getting resolved, whilst ensuring the highest quality and levels of service will be at the heart of everything you do.
If you enjoy working as part of a technology company, value open source, and love solving hard problems – then we’d love to hear from you.
Day to day, you will:
• Act as the initial point of contact and take ownership of customer-reported issues, both technical and account-related queries, and see those issues through to resolution.
• Track, investigate, and resolve customer questions and issues at various levels of complexity and customer impact
• Work with our users who are software developers to troubleshoot and identify solutions, through research and diagnosis.
• Follow appropriate procedures to escalate unresolved issues internally so that customer issues are resolved in a timely manner and deliver an excellent customer experience.
• Refer to Ably documentation and resources to provide accurate suggestions and feedback to customers.
• Ensure all issues are properly captured and documented; Prioritize and manage several open issues at one time; Follow up with customers to check that the issue has been resolved correctly
• Contribute to documentation for both internal and customer-facing user community portals
• Deliver support services to customers, including product troubleshooting, as well as basic implementation and ad hoc training services
• Participate in 24×7 on-call rotation for post-sale customer support
Job Requirements
• BS in Computer Science, Information Technology, or similar discipline, or equivalent experience.
• 3-10 years of experience working in enterprise-level technical/customer support
• Experience in writing code in at least one of the languages that we work with, which are most often Javascript,
Swift/Objective-C, Java/Kotlin, C#, Go, Ruby, Python, or PHP.
• Experience working with and troubleshooting APIs
• Experience supporting developers as the key customer contact as this will form 90% of your customer communications.
Work Environment and Benefits
• A casual, relaxed, and yet dynamic atmosphere
• Nightshift schedule
• Full-time, salaried position
• Full-time employees enjoy benefits such as Medical/Dental/Paid Time Off
The Company:
BUNCH is a service company working for international high-growth tech startup companies that will become the unicorns of the next 5-10 years. Our current clients are based in the US, Europe, and China. The founding team comes straight from the tech startup space, enabling BUNCH to detect untapped needs of industries like AI, e-Commerce, SaaS, Fintech, Adtech, and others. We utilize lean, agile, counter-bureaucratic processes to build an organization with minimal hierarchy and high specialization.
— Apply to:
APPLY FOR THIS JOB:
Company: AAMP Agency
Name: Queen Guerra
Email: