Software/Tech Customer Support Agent

Dripify is a pioneering remote-first IT product company specializing in the development of outreach automation products. We empower businesses by enhancing the efficiency and organization of their hiring, sales, and marketing communication processes. Our innovative solutions redefine the way companies approach outreach, making interactions more effective and seamless.
Are you passionate about customer service and technology? We are seeking a dedicated Tech/Customer Support Representative to join our team at Dripify, a leading B2B SaaS product company.
Project — Click to view
Sales automation platform designed for marketers, business owners, and sales teams that allows automating lead generation on LinkedIn.
Requirements:
– Advanced proficiency in English (Written).
– Minimum of 3 years of experience in customer support.
– Basic knowledge of ticketing systems (e.g., Intercom, Zendesk, JIRA, Salesforce, etc.).
– Previous experience in a SaaS business environment is highly desirable.
– Strong organizational skills, ability to manage multiple issues/projects, and exceptional communication skills.
– Night shift: 3 AM – 11 AM Manila, Philippines PHST (UTC +8).
Responsibilities:
– Provide timely and strategic customer support via live chat and email in Intercom
– Successfully onboard new users, help set up their accounts, troubleshoot issues, and ensure they get the most out of our platform.
– Advocating for the customer by sharing their feedback with other departments to improve processes and product offerings.
– And everything else that goes along with providing outstanding customer service
Work conditions:
– 100% remote position, providing flexibility and work-life balance.
– Competitive salary reflecting your skills and expertise.
– 14 days of paid vacation per year to recharge and relax.
– 5 days of paid sick leave.
– Compensation budget for medical expenses.
– Generous budget for birthdays and anniversaries.
– English – speaking club.
– Online and offline team events.
– A collaborative and innovative work environment with passionate team members.
Hiring Process:
1. Test Task – 2. Interview with Recruiter – 3. Interview with Head of Support – 4. Offer