Spanish Bilingual Customer Service Representative

At Terra Energy, we are dedicated to delivering exceptional customer service, and we’re currently seeking a Customer Care Specialist to join our team. As a key player in our B2C sales process, the chosen candidate will play a pivotal role in ensuring a seamless and positive experience for our customers, going above and beyond to meet and exceed their expectations.

Objectives of this role:
Drive a seamless customer experience, fostering positive sentiment for the Terra Energy brand.
Develop a deep understanding of our product offerings and provide informative support with tailored recommendations to customers.
Collaborate with our customer success and product teams to drive continuous improvement in our processes.
Maintain accurate records of customer interactions and steps taken to resolve issues.
Responsibilities:
Manage customer conversations across all our support channels, including in-store, online, and via phone.
Respond to customer inquiries and escalate complex issues to the appropriate team to ensure rapid support.
Proactively take steps to enhance the customer experience.
Share relevant customer feedback to contribute to the improvement of our offerings.
Evaluate our customer support processes, devise improvements, measure results, and iterate.
Report on key customer service metrics and identify noteworthy trends.
Required skills and qualifications:
Strong written and verbal communication skills.
Friendly and empathetic demeanor.
Exceptional problem-solving ability, backed by good judgment.
Ability to respond to customer questions using social media.
Ability to collaborate across departments and teams.
Bilingual in English and Spanish.

Preferred skills and qualifications:
Experience in a customer-facing role, preferably handling customer service, care, or success.
Proven track record of delighting customers and exceeding their expectations.
Proficiency with customer service software.
Excellent attention to detail.
Ability to communicate in more than one language.
If you are passionate about providing outstanding customer service and want to contribute to the success of Terra Energy, we invite you to apply for this exciting opportunity. Join us in our mission to create a positive and enriching experience for every customer we serve.