Spanish Speaking Remote Nurse – Customer Service Representative

Amped HQ is growing… fast!!

We need the best of the best to come and contribute to our staff & clients.

Our Registered Nurse – Customer Service Representative role is critical to business growth, culture, and operations. The client aims to provide a customized solution for the provision of high-quality ‘Home Care’ for seniors, either living independently or in a residential care format. They started with a vision to create, develop, and construct a technology that allows seniors to continue living independently for longer, whilst giving their loved ones a greater peace of mind.

With unprecedented client and employee retention, Amped HQ is out to disrupt the industry in opportunities for both clients and employees. Bringing together the best talent, leadership & systems while fostering real relationships, personal & professional growth, and opportunities all in a fun environment has Amped HQ taking outsourcing & the industry norm to a new level.

With our core values being, people first, innovation, and growth, you will have close proximity to senior management, access to powerful tools and resources, and growth opportunities for you to up skill in areas of your choice.

The Customer Service Representative will work across the business to carry out the following responsibilities:

Provide support to Spanish speaking customers/ patients
Using intelligent serviced technology to monitor patients and determine their health needs, and developing personalised care plans.
Reviewing / interpreting data generated by the monitoring technology, and communicating relevant information to clients’ family and other healthcare professionals as needed.
Providing emotional and psychological support to patients and their families.
Collaborating with other healthcare professionals to ensure continuity of care.
Maintaining accurate and up-to-date patient records.
Participating in quality improvement initiatives to enhance patient outcomes.
Understand the intricacies of all hardware deployed, and be able to walk customers through installation, troubleshooting, etc.
Provide excellent customer service, up to and including saving customers.
Meet goals each month as outlined by direct supervisors.
Adapt well to change in processes, procedures, products, etc.
Sit with and help educate new hires on workflow, processes of the client.
Understand the intricacies of all hardware deployed, and be able to walk customers through installation, troubleshooting, etc.
Provide excellent customer service, up to and including saving customers.

The Customer Service Representative role requires:

A Registered Nurse or has RN license in the Philippines and in good standing with the regulatory body in the relevant jurisdiction.
Minimum of 2 years of clinical experience as an RN.
Experience working with intelligent serviced technology and interpreting data generated by the technology.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Excellent critical thinking and problem-solving skills.
Proficiency in using electronic health records (EHR) and other healthcare software applications.
Strong organizational and time management skills.
Good computer data entry and retrieval skills required.
Excellent follow through and problem-solving skills required.
Advanced data entry and retrieval skills required.
Takes ownership of and personal accountability for decisions and actions; can seek guidance and advice when needed.
Highly adaptable and willing to learn how to use other task management and productivity applications.
Able to prioritize tasks and meet deadlines.
Must be a strong team player, passionate, and highly motivated
Can start ASAP
Willingness to work flexible hours as required (any shift and willing to work on weekends).
MUST BE FLUENT IN SPANISH

What’s in it for you?

Amped HQ is growing and taking a different approach to outsourcing. With a young leadership team and a focus on delivery, the shackles are off when it comes to planning your day. We prioritize, we deliver, we have fun and we support one another. Our company goes above and beyond for their employees to ensure that there are:

Permanent work from home
Complete WFH set-up
Great career development opportunities
Flexible working environment
Energetic international team
Cultural focus on staff health and wellness
Close proximity to senior management
Focus on personal development and growth
Yearly appraisal
Monthly gratitude event
Competitive salary package

The application process consists of screening, an initial and second interview with HR, then the Operations Team, and a final client interview. Hit the Apply button if you are interested and want to learn more. We look forward to meeting you!