Specialist, Onboarding

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Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

Role Overview:

As a Specialist, Onboarding, you thrive in ensuring a seamless and positive onboarding experience for our service professionals(our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros’s questions and concerns. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and  improve the lives of our service professionals (our Pros).

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

Own relationship during initial onboarding phase for new Pros; this includes but is not limited to: account activation and transition, adoption and product utilization, relationship building, delivery of product and service value
Effectively communicate client information, trends, and feedback across teams (sales, marketing, engineering, and tech support)
Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
Manage details, timelines, and action to drive efficiency
Improve our Pros opportunities by leveraging qualitative and quantitative analysis
Develop processes that distinguish our brand by exceeding customer expectations in support delivery
Eloquently troubleshoot technical issues, have deep product knowledge, and like to think think outside the box for solutions

Qualifications: 

1-3+ years experience in full-time customer success, implementation or sales
Bachelor’s degree or equivalent experience in a related field
Proven success in developing relationships with new customers and exceeding success metrics
Experience as a consultant and developing relationships with new customers 
Proficiency in Excel required  (imports, exports and data formatting)
Established credibility with service professionals from HVAC, plumbing, electrical, carpet cleaning or home cleaning preferred
Fluent in English (written and verbal) 
Able to work standard hours for a US time zone

What will help you succeed:

Knowledge of established relationships within a relevant industry is preferred
Self-starter with motivation, drive, and ability to work in a fast paced environment
Strong problem solving skills
Excellent written and verbal communication skills
Prompt attention to detail
Strong time management and organizational skills
Work experience in onboarding, implementation or customer support roles in the SaaS industry preferred

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes BuildBook, construction management software for builders and remodelers, and CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-remote

Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $17,605 USD/year plus 5% performance bonus. The specific compensation for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This is a full time independent contract role. 

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IF INTERESTED, PLEASE USE THIS LINK TO APPLY – Click to view/9abeb25c4us