Sr. IT Helpdesk Engineer

***Only applicants who apply through the following link will be qualified for the job: Click to view/enable-loans/j/3970A7212A/

Description

We are seeking a skilled and tech-savvy IT Helpdesk Engineer to join our team and provide exceptional technical support to our users. The ideal candidate will play a vital role in maintaining and enhancing our technology infrastructure by delivering top-notch support and ensuring smooth day-to-day operations.

Qualifications:

– Demonstrated Multitasking Skills: A track record of effectively juggling multiple tasks within a collaborative team environment, ensuring seamless workflow even in high-pressure situations.

– Deadline Management: Proven ability to excel under pressure and meet tight deadlines, showcasing a commitment to delivering results without compromising quality.

– Research Proficiency: Adept at conducting comprehensive research to resolve a diverse array of computing tech support challenges, demonstrating a methodical and analytical approach.

– Effective Prioritization: Skilled at prioritizing tasks strategically and executing them with precision, particularly in fast-paced and demanding environments.

– Rapid Information Absorption: Ability to quickly grasp and retain information in dynamic and fast-paced settings, translating acquired knowledge into effective problem-solving.

– Exceptional Customer Focus: Possesses an unwavering dedication to customer service excellence, consistently going above and beyond to meet user needs and provide top-tier support.

– Technical Aptitude: Demonstrated technical competence, showcased through a track record of effectively analyzing and solving tech support issues using a range of tools and methodologies.

– Self-Motivation: Highly self-driven and proactive, with an inherent passion for technology and a commitment to staying up-to-date with industry trends and advancements.

Requirements

– Excellent verbal and written communication skills to effectively interact with various users and clients.
– Minimum of 3 years of hands-on experience in IT support roles, showcasing adaptability and technical expertise.
– Exceptional multitasking skills and ability to work effectively under pressure and tight deadlines.
– Strong analytical and problem-solving skills with a focus on delivering practical solutions.
– Self-motivated and passionate about technology, with a drive to learn and adapt to new technologies.
– Technical proficiency in Windows 10 and Apple OS X environments, including hardware and software troubleshooting.
– Familiarity with PowerShell scripting for Microsoft Office Suite management.
– Knowledge of Microsoft Exchange administration and troubleshooting.
– Experience with Remote Control Software and remote assistance tools.
– Basic understanding of Linux and networking concepts, including TCP/IP, OSI model, routing, switching, VLANs, and subnetting.
– Familiarity with VoIP systems, including SIP Phone client configuration and troubleshooting.

Nice-to-haves:

– Experience with virtualization platforms such as VMware and Hyper-V.
– Familiarity with cloud platforms, including Azure and Amazon Web Services (AWS).

If you are a technically proficient IT professional with a passion for problem-solving and providing exceptional customer support, we encourage you to apply for this role. Join our team and be a key contributor to our technology-driven success.

Hours: 40 hours a week, EST

Full-Time Position

Pay: $9/hour, paid weekly through Wise

***Only applicants who apply through the following link will be qualified for the job: Click to view/enable-loans/j/3970A7212A/