Store Supervisor

1.1. Identifies Barista performance challenges, provides assistance, coaches their performance, monitors progress of skillset, and capability for continuous improvement on the job.
1.2. Supervises Barista to ensure that serving of all products are with friendly, individualized attention towards each customer. Educates customers about all/premium beverage and food items.
1.3. Trains and oversees Barista and ensures that products are prepared by them according to the approved made and process on timely manner to meet the speed and demand of the market and or customers.
1.4. Ensures welfare, safety and security of employees, location and store operation in general.
1.5. Manages staff schedules to meet the required manpower in various shifts and activities of his assigned store/s.
1.6. Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.
1.7. Oversees cashiering and operational fund management; ensures that standard fund/amount is available on timely manner. Administers bank deposits and sales reporting according to policies and procedures.
1.8. Maintains product expertise and prepares coffee mixture according to the approved made and process.
1.9. Manages and implements cleanliness, sanitation and overall food and beverage safety, functioning equipment and supplies availability for efficient operation of the store.
1.10. Keeps work space, cart/store in its best condition. Coordinates all necessary repairs, refurbishing, and or maintenance jobs to ensure overall look, store/brand are according to approved identity.
1.11. Implements company policies, procedures and protocols and any others which the company may introduce or revise from time to time.
1.12. Facilitates incident investigations involving employee or the general condition of the store, its operation in relation with the lessor.
1.13. Administers the reporting requirements on employee benefits or Timekeeping related documents – Daily Time Records, pay slips, uniform, etc.
1.14. Aids marketing promotions or store events, educates his staff accordingly.
2. MINIMUM REQUIREMENTS
2.1. With at least three (3) year actual experience as supervisor in restaurant, coffee shop, or equivalent experience in food and beverage industry.
2.2. Barista a plus, with equivalent certificate course in food and beverage service, an advantage.
2.4. Amenable to work on flexible operational, extended hours – as needed, and oversees different stores/locations.
2.5. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it.
Store Supervisor