STR Virtual Assistant (Airbnb/VRBO)

**Job Title: Airbnb Virtual Assistant**
**Location:** Remote
**Job Type:** Part-Time/Full-Time
**About the Role:**
We are seeking a highly motivated and organized Virtual Assistant to manage our Airbnb listings. The ideal candidate will provide exceptional support in handling guest communications, booking management, and ensuring a seamless experience for our guests from inquiry to check-out. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently.
**Key Responsibilities:**
1. **Guest Communication:**
– Respond promptly to guest inquiries and booking requests.
– Provide accurate information about listings, amenities, and local attractions.
– Handle guest complaints and issues professionally and effectively.
2. **Booking Management:**
– Manage and update booking calendars to prevent overbooking.
– Coordinate check-in and check-out procedures.
– Ensure all booking details are accurately recorded and maintained.
3. **Listing Optimization:**
– Update and optimize Airbnb listings to improve visibility and booking rates.
– Add high-quality photos, write engaging descriptions, and ensure all amenities are accurately listed.
– Monitor and adjust pricing strategies based on market trends and occupancy rates.
4. **Coordination with Cleaning and Maintenance Teams:**
– Schedule and confirm cleaning services between guest stays.
– Coordinate with maintenance personnel to address any issues promptly.
5. **Review Management:**
– Monitor and respond to guest reviews.
– Encourage guests to leave positive reviews and address any negative feedback constructively.
6. **Administrative Support:**
– Maintain records of guest interactions and transactions.
– Prepare reports on booking statistics and guest satisfaction.
– Assist with any additional administrative tasks as needed.
7. **Property Sourcing and Analysis:**
– Research and locate potential new properties for Airbnb arbitrage.
– Analyze market trends, rental prices, and occupancy rates to identify profitable opportunities.
– Assist in negotiating leases and agreements with property owners.
8. **Content Creation:**
– Use Canva to create guest guide books, rule books, and property data sheets.
– Ensure all documents are visually appealing, informative, and up-to-date.
**Qualifications:**
– Proven experience as a virtual assistant, customer service representative, or similar role.
– Familiarity with Airbnb platform and vacation rental management.
– Excellent written and verbal communication skills.
– Strong organizational and multitasking abilities.
– Ability to work independently and make decisions with minimal supervision.
– Proficient in using various digital tools and software (e.g., Google Suite, Microsoft Office, Canva).
– Flexible availability, including weekends and holidays, to accommodate guest needs.
**Preferred Qualifications:**
– Previous experience in the hospitality or travel industry.
– Knowledge of property management software (e.g., Guesty, Hostaway).
– Basic understanding of SEO and digital marketing strategies.
– Experience in real estate, property management, or rental arbitrage.
**Compensation:**
– Competitive hourly rate or salary based on experience.
– Opportunity for career growth and development.
**How to Apply:**
Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a perfect fit for this role to [email address]. Please include “Airbnb Virtual Assistant Application” in the subject line.
**About Us:**
We are a dynamic and growing company dedicated to providing top-notch vacation rental experiences. Join our team and help us create unforgettable stays for travelers from around the world!
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This job description outlines the primary duties and qualifications required for an Airbnb Virtual Assistant, ensuring a clear understanding of the role and its expectations for potential candidates.