STR Virtual Assistant / Customer Service Agent

*** Must be able to work full time from 6PM – 3AM Eastern Time, 7 days a week. ***

We’re a fast growing short term rental management company in search of a highly adept and seasoned Virtual Assistant Lead or CS Manager to become a full-time member of our team. Your role will be pivotal in ensuring our guests create unforgettable memories during their stay with us.

We’re in search of an individual who is deeply enthusiastic and proactive in delivering extraordinary customer service. The perfect candidate should possess impeccable verbal and written communication skills, along with minimal to no accent for effective interactions with potential guests. You should be bold and fearless, ready to embrace a more personalized approach to connections, whether it’s with sales leads or resident guests.

Your initial responsibilities will encompass:
– Overseeing the guest journey from the initial inquiry to booking, addressing guest reviews, and ensuring a seamless experience for all visitors.
– Optimizing settings and listings for maximum rental income
– Close collaboration with the property management team will be essential to maintain properties that we all take pride in.
– Scheduling and monitoring maintenance tasks based on guest feedback and requests.
– You’ll also be actively engaged in market research for expansion, understanding its vital role in our company. This includes follow-ups with leads via calls, texts, and callbacks.
– Developing workflows for our tasks, including documentation and note-keeping.
– Promoting properties on social media platforms

The ideal candidate should possess the following qualities:
– EXCELLENT English communication and critical thinking abilities.
– Organizational prowess, attention to detail, dependability, inquisitiveness, quick adaptability, and self-starting capabilities.
– Strong customer service orientation and adept communication skills.
– Proficient task management capabilities.

For your application to be considered, please submit the following:
1. Resume
2. Voice Sample: English with minimal to no accent is required.
3. While on the guest experience team, your focus will be on reservations! Share your reasons for feeling at ease in this front-facing role.

If you are looking for an exciting opportunity to join a dynamic and growing STR management company, we encourage you to apply today!