Hello! 🙂 Fortify () helps trade school students get loans in the United States. We work with students attending programs to become electricians, nurses, welders, plumbers, and other blue-collar jobs. We’re proud to work with students that don’t traditionally get approved for loans, so we’re often the only way that these students can afford to pay for school and start a career for themselves.
We’re looking for a Student Loan Advisor, a pivotal role within our team that merges the functions of a loan counselor, financial literacy educator, and customer service representative. You will act as the primary point of contact for our students, guiding them through their Fortify loan and empowering them with the financial knowledge they need.
If you’re excited about helping people afford school and lift themselves to a better situation, we would love to work with you.
Your responsibilities will include:
– Being available from 9am to 5pm Central Time on weekdays
– Acting as the primary contact for students with inquiries about Fortify’s services.
– Responding to emails, texts, calls, and customer service tickets through Freshdesk/Intercom/etc.
– Caring about our students and helping them level up their careers!
– Developing & maintaining resourceful FAQs/content for our borrowers.
If the following describes you, this role would be a great fit:
– Excellent written and verbal proficiency in English for talking with our students
– Warm, friendly, good interpersonal skills, and interested in speaking to our students and talking on the phone!
– Interested in growing yourself personally and professionally, especially in areas of customer service management, financial literacy, loan administration.
– Past experience with a ticketing software (Zendesk/Freshdesk/Intercom) is NOT NECESSARY, but a big plus 🙂
– Past experience in customer service, especially financial services, is NOT NECESSARY, but a big plus 🙂
We look forward to potentially working with you!
APPLY FOR THIS JOB:
Company: Fortify
Name: Bhavin Gupta
Email: