Student Success Specialist

Hi Potential Co-Worker,

My name is Linasia Niazi. I’m the Student Success Manager at GrantMe.

We are building the leading education planning platform for a future full of options. GrantMe is securing students’ futures and when students and families feel they have options, the future looks brighter.

Education and careers are changing and the marketplace has been crying out for an innovative partner to help navigate the change. Our education platform is a student expert guide that removes uncertainty and creates options.

We are one of Canada’s fastest-growing startups and we have assembled a team of high-performers who are striving to be world-class in everything we do. We are intentional about creating a brand and culture that is consistent all the way through from company leadership to our students. So GrantMe is a place where people come to do great work and be surrounded by others who develop themselves and want to push themselves. If you want to accelerate your career by 5 years, then GrantMe is the place to do it.

We work with a sense of urgency and we like to do great work fast. Being student-centred is the soul of everything we do, we act with integrity because we do what we say and by when, and we strive for perfection in our work through constant kaizen (continuous improvement). If you’re the type of person who enjoys getting so passionate about our customers that you dream about them, then GrantMe is for you.

At GrantMe, we see a future full of options for students and you. Class is now in session!

The role:

This is a full-time remote role as a Student Success Specialist
Respond to student inquiries via email, live chat and text message
Cross-functional support about Student Success-related questions
Update scholarship and school details on the app to ensure that all important information such as deadline and eligibility criteria are accurate
Add scholarship and school details as needed
Execute key initiatives to support the growth of the company
Stay up to date on our rapid product advancements to communicate opportunities to students.
Confirm booked 1-1 sessions
Provide win-win offers to refund requests, you will be the initial point of contact for refund requests
Maintain data integrity

We’re looking for people who:

Have 1-2 years of experience in customer service/BPO
Have worked in a startup or are entrepreneurial in nature
Are authentic and want to support students in building their futures,
Have high energy, a positive attitude and are passionate about helping students
Are driven, self-motivated, and have a fantastic work ethic
Are results-oriented: will run through a wall to get stuff done
Have a keen desire to continually develop and grow their skills and are open to receiving feedback
Think on their feet and can problem-solve on the fly
Love getting feedback because you’re hungry to improve
Possess relentless resourcefulness. You always find a way to get stuff done
Possess the desire to learn and improve every day
Are great at navigating new software and learning on the fly
Are masters of efficiency, are highly organized, and love using technology to get things done quickly
Are self-starters who thrive in a fast-paced and dynamic environment
Excellent written and verbal communication skills

Bonus points if you:

Have been part of an Education Technology Company
Have worked with a scholarship committee and/or school

We offer:

Fully remote work in Vancouver time (Pacific Standard Time)
Competitive compensation
Monthly Internet Allowance (after 6 months of employment, with stipulations)
Yearly Wellness Fund (after 1 year of employment)
Growth and career development opportunities
An energetic team of professionals who are top in their field

How to Apply:

Submit a cover letter and resume
Mock email – answer the sample question below as though you are a student success specialist attending to an email inquiry from a student:
Hi,
I’m interested to apply for the part-time student grant. I’m from Ontario, when should I apply and how much am I going to receive?
Submit your application through this form – Click to view/sss-applicants!

Join us as we continue to grow. Class dismissed!