About this Role
As part of the Student Support Officers (SSO) Team, you will be supporting the business by assisting our RPL students through their journey with us. Precise attention to detail and organisational skills are necessary for prompt follow-up and communication with students.
Competencies and Qualifications:
Professional telephone manner combined with a high level of spoken and written English
Excellent time management and organisation skills
Advanced technical skills including MS Office (Teams, Word, Excel, PowerPoint, Outlook, Office365)
Accuracy, attention to detail and a methodical approach
Great listener, excellent negotiation and persuasion skills
Great ability to develop and maintain effective relationships
Skilled in communicating with students from diverse backgrounds
Responsibilities:
On-board students through conducting a Welcome call
Send Welcome email to students and their Third-Party person
Ensure student progression tracker is updated real-time and with accurate information
Ensure that data is accurately entered and managed in our CRM (aXcelerate)
Conduct fortnightly check ins with students to see how they are progressing and provide support if required
Work with Assessors’ schedule to help book Competency calls with student
Promptly respond to assessor and student enquiries received
Follow-up, collect, audit and upload student evidence into our CRM
Upon receiving sections of students work, conduct audit prior to uploading
Liaise between Assessor and Student to ensure a smooth journey for both
Update Assessor with students’ status on a regular basis
Identify opportunities, make recommendations in conjunction with your team and with guidance from your manager, implement improvements to processes, systems, and work practices
Efficient monitoring of email inbox and shared mailbox
Conduct pre-audit check of students work prior to student being submitted to the grading team
Meet KPI’s
Update Assessors’ spreadsheet weekly
Support SSO team with workload in a team members absence
Other tasks as assigned by the Assistant SSO Manager
To be Successful in this Role You Will Need:
Bachelor’s degree or higher qualification
Experience/background in any type of customer service
A nurturing character, genuine interest in helping people
Highly self-motivated with the ability to work fast
A team player, very good organisational and multi-tasking skills
Experience in an administrative and office-based environment
With at least 2 years of BPO/Call Center experience
APPLY FOR THIS JOB:
Company: Praxis Ventures LLC
Name: Traxion Training
Email: