Renjoy, a rapidly growing premium short-term rental property management company based in Colorado Springs, Colorado, is seeking a dedicated and skilled supervisor for a team of dynamic Communication Agents. With a remarkable expansion from 9 to over 115 Airbnb listings in 2022, we are committed to achieving even greater heights by reaching 200 units by the end of 2023 while maintaining our commitment to exceptional customer service for our clients, guests, and employees.
Company Culture:
At Renjoy, we take pride in fostering a culture of inclusivity, collaboration, and work-life balance. Our team is committed to creating memorable guest experiences while ensuring our employees enjoy a supportive and engaging work environment. We actively promote diversity and inclusion initiatives, encouraging every team member to bring their unique perspective to the table. Our dedication to work-life balance means you’ll have the flexibility to maintain a healthy equilibrium between your professional and personal life.
Career Growth:
At Renjoy, we believe in nurturing talent from within our organization. We’re dedicated to providing opportunities for career advancement and professional development. As a Supervisor, you’ll have access to a career path with opportunities to grow into higher leadership roles as more responsibilities arise. We invest in our team members’ growth and encourage you to take advantage of these opportunities to advance your career with us.
KEY RESPONSIBILITIES:
As the Supervisor, your primary role will be to oversee and support a team of Communication Agents who are responsible for managing rentals and all guest communication. You will be responsible for ensuring that our property management system (PMS), Guesty, is utilized effectively and efficiently. Your key responsibilities will include:
Team Leadership:
Provide guidance, mentorship, and direction to a team of Communication Agents, ensuring they meet their performance goals and deliver top-notch guest services.
Guest Communication:
Oversee and coordinate guest interactions, including inquiries, pre-stay questions, problem-solving during stays, and maintaining a high standard of friendly, polite, and professional communication.
Software Utilization:
Ensure the team effectively utilizes various software tools, including Notion, Slack, Operto Teams, Brivo, Arlo, StayFi, Hostfully, and Minut, for managing rentals, communication, and property maintenance.
Property Management:
Assist with coordinating maintenance and maintaining clear communications across all areas of business.
Continuous Improvement:
Collaborate with the team to implement new short-term rental software, procedures, and systems, ensuring that Renjoy remains at the forefront of the industry.
Active Monitoring:
Stay actively engaged with guest communication by hopping in and responding to messages when necessary. Maintain constant vigilance in monitoring messages to guarantee the quality of responses aligns with our high standards.
Scheduling:
Create and manage team schedules to ensure adequate coverage during peak hours and special events. Handle shift assignments and shift swaps when needed.
Adaptability:
Flexibility to adapt to changing customer needs and business requirements.
REQUIREMENTS:
– Strong leadership skills with the ability to motivate and manage a team effectively.
– The ability to resolve customer complaints and issues effectively, often involving complex problem-solving.
– Excellent communication skills, both written and verbal, to effectively interact with customers, team members, and other departments.
– Outstanding problem-solving abilities and attention to detail.
– Strong organizational and communication skills.
– Availability for a flexible schedule to ensure 24/7 guest communication coverage.
– At least 2-3 years of supervisory or team lead experience is required
– Prior experience in a customer service or support role
About Renjoy and This Position:
– This is a full-time supervisory position.
– Experience with property management software, particularly Guesty, is preferred, but not required.
– Work schedule can vary slightly based on team coverage requirements.
– Competitive and consistent pay, with the opportunity for growth.
– We offer a stimulating and collaborative work environment.
– Renjoy is a company that values initiative, teamwork, and professional development.
If you are a dynamic leader who is passionate about exceptional customer service, has interest in the short-term rental industry, and is ready to take on the challenge of leading a dedicated team, we encourage you to apply. Join Renjoy’s ambitious and growing team, and explore opportunities for career advancement within the company.
TO APPLY, please visit the following link: /renjoy/28487
Sincerely,
Kaitlyn Goldberg
Director of Reservations | Renjoy
APPLY FOR THIS JOB:
Company: Renjoy Short Term Rentals
Name: Kaitlyn Goldberg
Email: