Support Agent

Job Title: Part-time Support Agent (Email Support)
Company: Trading Prop Firm
Location: Remote
Job Type: Part-time (Rolling Monthly Contract)
About Us:
We are a leading proprietary trading firm. We provide cutting-edge trading technology and support to our traders, enabling them to excel in the Forex markets. As we continue to expand our operations, we are seeking a dedicated and skilled Support Agent to join our team and provide exceptional email support to our traders; with the right candidate having knowledge of the Forex Market and Prop Firms.
Job Overview:
As a Part-time Support Agent for our Prop Firm, you will be responsible for handling trader inquiries and providing prompt and accurate support via email. You will play a crucial role in maintaining high levels of trader satisfaction and assisting them with their needs. This is a remote position that offers flexibility, with regular performance reviews and the potential for growth within the company.
Responsibilities:
-Respond to trader inquiries and support requests through email in a professional and timely manner.
-Provide clear and concise information to traders regarding their account inquiries, trading platforms, and technical issues.
-Assist traders with general administrative tasks, including document verification and account management.
-Collaborate with internal teams to resolve complex issues and escalate concerns as necessary.
-Maintain accurate and detailed records of all interactions and transactions with traders.
-Continuously update your knowledge of our trading platforms, policies, and procedures, along with the changing Forex Market.
-Identify opportunities for improvement in the support process and communicate suggestions to the management team.
-Meet or exceed performance targets and quality assurance metrics set by the company.
Requirements:
-Fluent English speaker with excellent written and verbal communication skills.
-Proven experience in providing customer support, preferably via email or written channels.
-Strong attention to detail and ability to provide accurate and concise information.
-Familiarity with Forex markets, trading platforms, or related industry experience is a plus.
-Ability to work independently and efficiently in a remote work environment.
-Excellent time management and organisational skills to meet deadlines.
-Proficiency in using email management tools, CRM systems, and Microsoft Office suite.
-Availability to work part-time hours on a rolling monthly contract.
Contract Details:
-This is a part-time position, working a minimum of 20 – 30 hours per week.
-The contract will be on a rolling monthly basis, subject to review and renewal.
-Regular performance reviews will be conducted to provide feedback and discuss growth opportunities.
-Remote working.
How to Apply:
If you have excellent written English skills, a passion for customer support, and an interest in the Forex markets, we would like to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you believe you are a suitable candidate for the Part-time Support Agent role. Only shortlisted candidates will be contacted for an interview.
Equal opportunity employer. We value diversity and inclusion in our workforce.
Note: This job description is intended to convey essential job requirements and is not an exhaustive list of responsibilities, skills, or qualifications associated with the role of a Part-time Support Agent.