Who We Are
HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at:
Job Title: Support Agent
We are currently hiring Support Agents to join our dynamic and customer-centric team. As a Support Agent, you will play a vital role in ensuring our customers receive exceptional assistance and effective order experience. This is a work-from-home setting.
Responsibilities:
1. Providing prompt and friendly support to customers using our tools.
2. Delivering top-notch service by showcasing in-depth knowledge of the Client’s menu and ensuring speedy order processing using our technology.
3. Demonstrating comprehensive product knowledge to guide customers effectively through our services and offerings.
4. Maintaining accurate and detailed records of customer interactions and transactions in our database.
5. Collaborating closely with other team members to ensure a seamless and exceptional customer experience.
6. Staying up to date with product updates, policies, and industry trends to offer customers the most current information.
7. Assisting in identifying and solving problems encountered during calls to enhance customer satisfaction.
8. Contributing to the team’s success by closing sales and achieving outstanding results.
As we seek to hire Support Agents, we are looking for candidates who possess the following qualities:
1. Customer-Centric: A strong focus on providing excellent customer service and exceeding customer expectations.
2. Communication Skills: Exceptional verbal and written communication skills to effectively interact with customers and colleagues.
3. Problem-Solving Abilities: Strong analytical and problem-solving skills are needed to address customer inquiries and resolve issues efficiently.
4. Adaptability and Flexibility: The ability to quickly learn and adapt to new technologies and software platforms, adapt to changing schedules and timings, and be willing to work during holidays when needed.
5. Team Player: A collaborative and cooperative attitude, willing to work together with team members to deliver a seamless customer experience.
6. Attention to Detail: A keen eye for detail to ensure accurate recording of customer interactions and transactions
7. Time Management: Effective multitasking and time management skills are needed to handle various customer inquiries promptly.
8. Positive Attitude: A positive and enthusiastic approach to work, fostering a positive environment for customers and colleagues alike.
9. Problem Identification: An ability to identify potential issues and provide proactive solutions to improve customer support processes
Requirements:
1. High school diploma or equivalent; bachelor’s degree preferred.
2. Proven experience in a customer support role or related field.
3. Excellent communication skills, both verbal and written.
4. Strong problem-solving and multitasking abilities.
5. Empathetic and patient demeanor when dealing with customers.
6. Tech-savvy with the ability to quickly learn and navigate various software platforms.
7. High-Speed Internet Connection and Good Computer specs, preferably I5 or I7.
8. Preferably Located in Metro Manila or not prone to flood and brownout
9. 200-300mbps Connection Speed
speed 45/wpm
To Apply:
Please send your updated Resume to:
Bernard:
Screenshot of your workstation
Screenshot of your Typing Speed
APPLY FOR THIS JOB:
Company: On A Dime Transformations
Name: Maria Christina Austria
Email: