Support Engineer – Ruby

About Lavanda

Lavanda is an award-winning UK proptech scale-up and leader in flexible living technology solutions for the world’s largest institutional real estate enterprises. Our clients include names like CA Ventures, JLL, Scape, iQ, Greystar, Europa Capital, Aberdeen Standard Investments and many others. Lavanda is SaaS technology platform first and foremost. More than 50% of the company works in product, design and engineering and we aim to excel at everything we build. We prize creativity, excellence in engineering, a powerful customer focus and attention to problem-solving through great design. It is what sets us apart in our industry and is why we have seen extraordinary growth year-on-year. We are very well funded, and backed by leading venture capital investors. We are now scaling the business beyond the UK into Europe and further afield. Our people are at the heart of everything we do. We prize diversity in all its forms and particularly welcome applications from members of groups that are historically underrepresented in tech. We invite you to join our stellar team of entrepreneurs and help us realise our exciting vision.

Exciting Opportunity

As a Support Engineer at Lavanda, you will play a crucial role in enhancing the efficiency and effectiveness of our product development team. This team includes a Product Manager, Engineering Manager, Quality Assurance Engineer, Frontend Engineer, and 2-4 Backend Engineers. Your primary responsibility will be to handle all bug and service request tickets, ensuring that other team members can focus on developing new features and complex tasks. This role is key to maintaining the high quality of our products and services that our users and customers expect.

Responsibilities

*Triage, prioritize, and resolve bugs to minimize impact on user experience and business operations.
*Handle internal service requests that require engineering expertise, such as generating SQL queries for reports or adjusting configurations.
*Collaborate closely with team members to ensure a seamless integration of support solutions.
*Maintain detailed documentation and updates on ticket statuses to keep the team informed of progress.
*Contribute to the continuous improvement of product quality through proactive support and refined troubleshooting practices.

Required Skills & Qualifications

*Some experience with Ruby and/or Rails, ideally having completed a relevant bootcamp.
*Strong communication skills, capable of effectively updating ticket statuses and coordinating with team members.
*A strong passion for enhancing user experience by ensuring the quality and reliability of our products.
*Experience with code testing, preferably with tools like RSpec.

Preferred Skills

*Familiarity with agile development environments.
*Experience in a support role within a tech or software company.
*Understanding of database management and basic programming concepts.

Benefits

*Competitive salary (up to £30,000) + potential for equity.
*Flexible working is actively embraced (open to full remote for now).
*Choose your own tech – get the equipment you love using at work.
*Personal Development budget, courses and plans tailored to you and your role
*Generous holiday allowance, including the full Christmas to New Year as a break on us.
*Join a highly motivated, engaged team of extremely smart, creative and talented people.