System Administrator

Who we are

Peak Support is a rapidly growing services provider offering a wide range of services such as customer support, sales operations and business process outsourcing to high-growth companies. Our headquarters is in Cambridge, Massachusetts with delivery teams across the Philippines, Colombia, Europe, and India.

Our mission is to empower our team to innovate and deliver beyond expectations, and we’re currently looking for an System Administrator to champion this mission and grow with us!

Job Description:

As a System Administrator focused on Endpoint and Server Management, you will play a critical role in ensuring the stability, security, and efficiency of our organization’s IT infrastructure. You will be responsible for managing endpoint and server patching, scripting, Microsoft 365 administration, Azure resource management, desktop application deployment, policy deployment, and overall desktop management strategy. You will work closely with IT management to evaluate and define strategies that meet end-user compute requirements while maximizing service levels and minimizing total cost of ownership.

Key Responsibilities:

· Manage endpoint and server patch management for MacOS and Windows computers, as well as Windows and Linux servers.
· Utilize PowerShell scripting for automation and management tasks.
· Administer Microsoft Entra (Azure Active Directory) and Microsoft 365, including user management and configuration.
· Build virtual machines, manage Azure resources, and configure policies and profiles.
· Hands on design and implementation of user and device policy using Microsoft Entra.
· Patch and deploy desktop applications using Microsoft Intune.
· Deploy policies and restrictions to ensure security and compliance.
· Collaborate with IT management to define overall desktop management strategy and support requirements.
· Integrate best practices and emerging technologies such as VDI, thin client technology, and enterprise mobility management.
· Oversee asset lifecycle management, including inventory management, asset refresh, reporting, and audit.
· Serve as an escalation point for 3rd party helpdesk and internal staff regarding desktop and service desk issues.

Skills/Core Competencies:

· Asset and configuration management
· Continual service improvement
· Incident & problem management
· Ownership and initiative
· Service focus, reporting, and Service Management Framework knowledge
· Testing and user focus
· Change Management
· Strong Documentation and Communication Skills (Verbal/Written) in English
· Strong organizational skills with proven ability to balance and prioritize tasks.
· Excellent customer-facing skills including consensus building.
· Must be able to interact well with others and possess a clear understanding of customer service and support.

Requirements:

· Bachelor’s degree in Computer Science, Information Technology, or related field.
· Proven experience in endpoint and server patch management.
· Extensive expertise in PowerShell scripting.
· Hands-on experience with Microsoft Entra (Azure Active Directory) and Microsoft 365 administration.
· Proficiency in building virtual machines, managing Azure resources, and configuring policies.
· Experience with Microsoft Intune for desktop application deployment.
· Strong understanding of desktop management strategies and best practices.
· Excellent communication and collaboration skills.
· Ability to prioritize tasks and work independently.

What we offer:

Full time, permanent employment opportunity
100% Remote work set-up
Competitive compensation & benefits package
Chance to be part of an awesome team!

Requirements
Technical requirements:

Internet speed upload & download: at least 10mbps
Device requirements (laptop or desktop)
CPU: Intel Core i Series (i3-7000, i5-4000, i7-5000, i9) or better, Pentium G5400/N6400 or better, Xeon E Class or better / AMD Ryzen 3 2200G or better, Athlon 3000, Silver, Gold or better or Apple M1, Intel Core i Series (i3-7000, i5-4000, i7-5000, i9) or better, Pentium G5400/N6400 or better, Xeon E Class or better / AMD Ryzen 3 2200G or better, Athlon 3000, Silver, Gold or better.
8GB RAM
Windows10 (64-bit) or better; or MacOS 12 (Monterey) or better
Genuine Windows version
With active virus protection