Systems Admin (MSP experience preferred)

SUBMIT LINK TO RESUME TO BE CONSIDERED

Managed Services firm seeks experienced Systems Administrator to provide support to small business clients in NY and DC metro areas. This role is 100% remote and requires strong written and verbal communication skills for US-based clients.

JOB DESCRIPTION
Your role is two-fold: managing your own Tier 3 workload and acting as a sales engineer by leading meetings with US-based clients to educate them about proposed system improvements. Your English must sound natural and conversational.

TECHNICAL
– Act as an escalation point for Tier 1-3 engineers for managing systems, platforms and applications
– Complete cloud migrations, including 365, SharePoint, VOIP
– Monitor and manage client networks to ensure uptime and security
– Advise on security needs and lead disaster recovery or security incident remediation as needed
– Manage computer and AV hardware budget and inventory (including assets assigned to individual end users)
– Create FAQs and training materials to educate users on best practices
– Stay apprised of new technologies and trends in the technology industry to better support clients, to provide a more comprehensive technology-related service to staff and clients.
– Research complex technical issues and provide an action plan
– Utilize existing IT management systems to maximize the delivery & efficiency of services
– Provide product recommendations as needed

SALES
– Proven track record selling complex enterprise solutions by forging strong, long-lasting relationships with clients
– Consults with existing and potential clients to assess and understand equipment needs and systems requirements.
– Work with Procurement to draft engaging proposals.
– Manage client expectations and lead client-facing meetings to advise clients, including following up with users to ensure full resolution of issues and managing business relationships

JOB REQUIREMENTS
8-10 years Systems Admin experience
5-8 years experience in Office 365, including front end, back end, migrations and administration
Strong hands-on experience with a variety of print and imaging devices
Strong hands-on experience with SharePoint and Azure
Automation and scripting (PowerShell, VB, BASH, etc.)
Core infrastructure services (DNS, DHCP SMTP, etc.)
Windows Server 2008-2012-2016
Microsoft Exchange 2013-2016
Desktop operating systems including Win10
Patch management
Preferred: Prior experience working at MSP (Managed Service Provider), MCSE, CISSP, Bachelor’s Degree