Team Assistant Opportunity: Dynamic Role in a Growing Team

Are you a versatile, tech-savvy professional with a knack for multitasking and a passion for learning? We’re hiring a superstar Team Assistant who is not only proficient in administrative tasks and communication, but also embraces the power of AI in their multi-faceted and varied role. If you’re passionate about efficiency, have an eye for detail, eager to learn, and comfortable with growth and change, this is your chance to make a significant impact in a supportive environment.

Key Aspects of the Role:
-Direct Collaboration with Leadership: Work closely with the CEO, providing direct support and contributing to strategic initiatives.
-Australian Timezone: The company operates in the Australian timezone, requiring flexibility to align with this schedule, starting from 10am Sydney time. This role is not suitable for those primarily supporting US clients due to the time difference.
-Language Proficiency: A strong command of the English language is essential for clear, effective communication.
-Self-Management Skills: Exceptional ability to prioritize tasks, meet deadlines, and manage workloads independently.
-Part-Time with Growth Potential: Starting at approximately 10 hours per week, with the opportunity for increased hours as the company expands.
-Valued Team Members: Our remote team loves working with us! We truly value and appreciate the critical contributions our team members make to our business. We also offer the opportunity to learn new skills and grow within your role.

Your Responsibilities Will Include:
-Handling all customer service queries with a supportive and efficient approach.
-Managing the support inbox, ensuring timely and accurate responses.
-Leveraging AI tools beyond the basics to streamline tasks, requiring skill in AI prompting and the ability to adapt AI responses to align with our brand voice.
-Conducting podcast guest outreach for our CEO, enhancing our presence and reach.
-Completing accounts payable and receivable tasks, including bill processing, expense logging and tracking.
-Ensuring all digital pages and chatbots are operational and engaging.
-Developing a knowledge base of Standard Operating Procedures (SOPs) and business processes (support provided)
-Assisting in building an employee onboarding intranet to streamline the integration of new team members (support provided)
-Moderating online events, including webinars, challenges, adding links during the presentation and supporting live events in the chat, distributing last-minute event links.

We’re Looking For Someone Who:
-Has demonstrated prior experience supporting an online service business or coach.
-Has excellent communication skills with strong command of the English language. You have confidence to contribute your point of view and ask for clarity when required, and are able to represent our brand voice accurately.
-Is highly organised, with an eye for detail and the ability to manage multiple tasks smoothly with minimal supervision.
-Understands and applies project management principles effectively.
-Is software savvy, proficient in Slack, Asana, Google Workspace, and experience moderating on at least one webinar platform. –List all other software tools you’re skilled in.
-Shows initiative in learning and applying new technologies, especially AI tools, to everyday tasks to leverage your time and high quality contribution.
-Brings a proactive approach to problem-solving and process improvement.

To Apply:
This is a two step application. You can submit your application via the form below (copy/paste into your browser).

1. Share your resume and a brief cover letter addressing the points above, and answer the following question: What is the most important thing we need to know about you in relation to this role?

2. Submit a shareable link to a video application (no more than 5 minutes) addressing the questions on the form. We’re looking for candid responses that highlight your strengths and how you align with our values and can contribute to our team.

[Link to form submission]: Click to view/QgSTy3FcS6kXvbmk6

This is a chance to join a team that values innovation, efficiency, and the personal growth of its members. If you’re eager to contribute to our joint success while owning your seat at the table, and developing your own skills in a supportive environment, apply via the form linked here. We’re excited to see what makes you a great fit for our team!