Looking for someone who can join our team!
Work Remotely: Yes
Job Role: Team Lead Virtual Assistant
Company: Baton ()
Work hours: Full-time during Mountain Time.
Rate/salary: $6 per hour
Benefits: 13th month pay, 1 PTO earned per month, 3 paid sick leaves, PTO on American holidays, health insurance periodic incentives and extra bonuses as well,
Commission: No
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Description/Information:
We need someone who has years of experience with leading a call center team. We mainly need help with the following:
– Manage and support a team of agents (referral specialists)
– Oversee scheduling and day to day operations
– Enforce procedure and quality compliance – monitor progress, conduct shadowing and coaching sessions
– Set goals and KPIs and make sure to hit them
– As a team lead, you’re expected to step in when necessary especially when we’re short-staffed
– Take calls
– Perform other tasks as deemed necessary that are related to leading a team
You must be familiar with Google Workspace, phone systems and Slack. You must generally be tech savvy.
We need someone who is highly proficient in written and spoken English for communicating with customers and with the team. Neutral accent is huge plus.
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Where/how to send application:
To apply, please do the following THREE THINGS and send everything via email ().
1. The subject must be EXACTLY “Team Lead Virtual Assistant – YOUR NAME”
2. Attach a resume if available.
3. Include a link to a LOOM recording of yourself (no longer than 90 seconds) briefly discussing your experience for half the time, and then talk about yourself and your interests for the other half. Please use LOOM and do not send a video as an attachment.
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We work with several Filipino VAs already and we love them all! Please do not send a private message. Only shortlisted candidates will be contacted. Good luck!
APPLY FOR THIS JOB:
Company: Baton Leads, Inc
Name: Jelo Mae Maravilla
Email: