Hi, thanks for checking out our job posting!
*WHY YOU’LL LOVE WORKING WITH US…*
When you start working with us, you will feel welcomed, supported and valued.
You will be encouraged to develop yourself professionally and contribute to improving our business processes. Once you’re settled in, your responsibilities will grow, and your work will become more rewarding and interesting. When you show yourself to be a great team member, you’ll be promoted to a position worthy of your abilities.
We employ remote staff from around the world who run and manage every aspect of our business. If you want to join our established and growing team, we welcome you to apply and show us what you can do.
*THE ROLE WE ARE HIRING FOR*
Key Responsibilities:
• Comms Management:
– Manage and respond to incoming inquiries using our knowledge base
– Development of our comms management systems
• Helpdesk and Knowledgebase Development:
– Develop and maintain our AI-driven helpdesk and knowledge base
– Analyse helpdesk data to enhance our client support process
• Client Experience
– Focus on delivering exceptional client service
– Resolve issues through both text and verbal responses
• Lead Nurture
– Utilise our structured messaging framework to nurture and qualify incoming leads and route them to our sales team
If you love apps and technology, are passionate about systems and are excited to take on the challenge of leading our client support and lead nurture pipeline, we can’t wait to hear from you.
*THE IMPORTANCE OF THIS ROLE*
As the Client Support and Communications Lead, you’ll play a pivotal role in enhancing our client experience by managing our client service inquiries, email communications, and social media messaging interactions.
*WHY WE’RE A GREAT PLACE TO WORK*
We are one of the UK’s leading Business Systems Training companies and are proud to host the global top 3% Systemise Your Success Podcast.
The business was founded by Dr Steve Day, a serial entrepreneur and ex-hospital doctor with degrees in both Computing and Medicine.
In 2015, Steve felt trapped working in the hospital on someone else’s agenda. With his first child on the way, he made the bold move to quit medicine and emigrate to Sweden to give his family a better quality of life.
Running his businesses remotely proved a challenge, and with the unexpected death of his father (and business partner), he was spending the majority of his time travelling to the UK to manage his business.
The guilt of neglecting his family drove him to develop sophisticated systems to remove him from the day-to-day operations and give him true time and location freedom – we now call this the Business Autopilot Blueprint.
Systems and Outsourcing Limited was founded to share Steve’s methodologies with the world and give business owners the opportunity to be successful AND enjoy a rich and meaningful life outside of work.
Steve is passionate about systems, apps, AI, and automation, and he’s obsessed with his client’s success. He strives to provide a truly remarkable client experience and knows the only way to do this is to work with an amazing team that loves what they do- this is where you come in!
*THE VALUES WE STAND BY*
We recruit, serve and are held accountable for our values.
We Are Open and Real.
– We nurture trust in our team and clients.
– We do what we say we’ll do.
We Believe in Systems
– We systemise everything.
– We iteratively improve.
We Reflect Our Client’s Success
– We actively share our best practices.
– We are obsessed with our client’s results.
We Poke the Box
– We make solutions, not problems.
– We take risks and own our mistakes.
We are a Team
– We share knowledge and responsibilities.
– We look out for each other.
We Develop Ourselves
– We seek and act on feedback.
– We strive to be the best we can be.
*PAY AND HOURS*
– The starting rate for this role will be between: Php 210-310
– This position is available ASAP
– This is a long-term position
– Provisional Schedule (negotiable): Monday to Friday, 8 hours per day, earliest end time 2 pm UK
– You will be available for at least: 40 hours per week
– We will pay you weekly
– You will get paid time off for vacations
Why Join Us:
– End of year ‘13 month’ bonus
– Competitive performance-related salary
– Opportunity to make a significant impact on our client service operations.
– Collaborative and innovative work environment.
– Genuine career growth and development opportunities.
*NOW THE IMPORTANT PART – HOW YOU CAN APPLY*
If this role sounds perfect for you then we’d love to hear from you!
Please ONLY apply via this link to complete a short application form to get started. I can’t wait to hear from you! Here’s the link:
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We’ll get back to you within 2 working days of us closing the job applications. You don’t need to send your CV/Resume or cover letter at this time. We’ll request this from you if required.
Diana Franz George
Systems and Outsourcing Ltd.
APPLY FOR THIS JOB:
Company: Premier Media
Name: Diana Franz George
Email: