Tech Specialist & Customer Support

Ascend Group is Singapore’s premier digital marketing company. We are a digital marketing agency, academy, and a software company. We aim to change the world through empowering small businesses with digital marketing so their product can reach out to more people who needs help.

We are a remote team of A players who value growth, performance and transparency. This is a place for those who wants their skillset and experiences input to be valued, for those who are looking to expand their capability and for those who wants a no-politics working environment.

Roles and Responsibilities:
– Provide technical expertise and support for the company’s digital marketing funnels, including integrations with tools such as Zapier, autoresponders, and other software.
– Stay up-to-date with the latest technologies and software updates, and make recommendations for improvements and upgrades to existing systems.
– Troubleshoot and resolve technical issues related to the company’s SaaS product, including answering live chat and ticket requests from customers.
– Perform tech-related tasks for customers who purchase the service, including setting up and configuring the software to meet their specific needs.
– Respond to customer inquiries and provide assistance with product-related questions, technical issues, and other customer support requests through various channels such as email, chat, and phone.
– Provide exceptional customer support to ensure customer satisfaction and retention.
– Work closely with the product development team to identify and resolve technical issues and ensure that the SaaS product is meeting customer needs.
– Collaborate with the sales and marketing teams to develop technical content and resources, such as tutorials and user guides, to help customers get the most out of the company’s products.
– Continuously analyze and assess the company’s technology stack, and make recommendations for improvements and optimizations.
– Keep track of customer inquiries and feedback related to technology and incorporate it into product development and improvement efforts.

Requirements:
– Proven work experience of min. 3 years as a tech specialist and customer support representative, with a track record of successfully resolving technical issues and providing excellent customer service.
– Strong technical skills and knowledge of digital marketing funnels, Zapier, autoresponders, and other software tools.
– Experience with SaaS products and services, including setting up and configuring software for customers.
– Familiarity with customer support and ticketing systems, and the ability to effectively communicate technical solutions to non-technical customers.
– Excellent communication and interpersonal skills, with the ability to effectively engage and influence cross-functional teams and customers.
– Strong analytical and problem-solving skills, with the ability to make data-driven decisions and continually improve products.
– Proactive, results-oriented mindset with a focus on achieving customer satisfaction and business goals.
– Flexibility to work outside regular business hours and weekends as needed to support customers.

If you’re interested to join us, apply here >> Click to view/AscendJAF