TECH SUPPORT

We are looking for a dedicated Technical Support Representative with excellent communication skills and a strong technical background to join our team. As a Technical Support Representative, you will be the first point of contact for our customers, assisting them with technical issues and providing outstanding customer service. You should have at least 1 year of experience in both technical support and customer service, as well as exceptional attention to detail. This role involves handling inbound calls from customers seeking technical assistance.

Responsibilities:

Inbound Technical Support: Provide timely and accurate technical support to customers via phone, email, or chat.
Issue Resolution: Diagnose and troubleshoot technical problems, guiding customers through solutions or escalating issues to higher-level support when necessary.
Customer Service: Deliver exceptional customer service by actively listening to customer concerns, empathizing with their situation, and providing effective solutions.
Documentation: Maintain detailed records of customer interactions, technical issues, and solutions in our CRM system.
Product Knowledge: Stay up-to-date with our products, services, and technical information to provide accurate and helpful support.
Quality Assurance: Ensure that all customer interactions meet or exceed quality and satisfaction standards.
Continuous Improvement: Identify areas for process improvement and suggest changes to enhance the customer support experience.
Team Collaboration: Collaborate with colleagues and share knowledge to resolve complex technical issues effectively.
Requirements:

1 Year of Technical Support Experience: Proven experience in providing technical support and troubleshooting.
Customer Service Skills: Strong interpersonal and communication skills with a customer-centric approach.
Technical Aptitude: A good understanding of technical concepts and the ability to learn and adapt to new technologies.
Attention to Detail: Meticulous and detail-oriented to accurately document issues and solutions.
Problem-Solving Skills: Ability to analyze and solve technical issues efficiently.
Patience and Empathy: Ability to remain patient and empathetic while dealing with frustrated or upset customers.
Team Player: Willingness to collaborate with colleagues and share knowledge.

To apply, please submit your resume and a cover letter outlining your relevant experience and skills