Tech Support

Position: Tier 1 Full Time IT Technician (MUST BE A PC USER with DUAL SCREEN)
Department: Help Desk – Customer Service
Location: Remote
Reports To: IT Manager

About the Role:
We are seeking a dedicated and professional Tier 1 IT Technician to join our dynamic team. This role is critical in providing exceptional customer service and technical support to our clients, primarily from the healthcare sector. The successful candidate will handle 30-35 tickets per day, manage the ticketing system, and must be able to remain on camera during the entire shift for Teams meetings and customer interactions.

Key Responsibilities:

Customer Service: Provide outstanding customer service, handling inquiries and resolving issues efficiently and effectively.

Ticket Management: Manage and resolve 30-35 tickets per day, ensuring timely and accurate documentation and follow-up.

Technical Support: Deliver Tier 1 technical support, including troubleshooting hardware and software issues.

On-Camera Presence: Maintain a professional on-camera presence during the entire shift while clocked in and during Teams meetings.

Problem Solving: Utilize excellent problem-solving skills to address and resolve client issues.

Healthcare Sector Focus: Leverage strong customer service and IT skills to support healthcare clients.

Requirements:
PC User: Must be a proficient PC user with a dual screen setup.
Customer Service Experience: Prior experience in a customer service role, preferably within the healthcare sector.
Technical Skills: Basic IT technical skills with the ability to perform Tier 1 tech support tasks.
Communication Skills: Excellent verbal and written communication skills, with a focus on clear and professional interaction.
Team Meetings: Ability to participate actively in Teams meetings, maintaining a professional on-camera demeanor.
Multitasking: Strong organizational skills with the ability to handle multiple tasks and tickets simultaneously.
Tech Savvy: Familiarity with ticketing systems and remote support tools.

What We Offer:
Competitive Salary: Based on experience and qualifications.
Remote Work: Fully remote position with the requirement to be on camera during the shift.
Professional Growth: Opportunities for advancement and professional development.
Supportive Environment: Work with a dedicated and friendly team in a dynamic and fast-paced environment.