Tech Support Specialist

We are currently seeking a skilled and proactive Tech Support Specialist to join our team and provide exceptional technical assistance for TKOR Classroom. As a tech support specialist, you will play a crucial role in troubleshooting and resolving technical issues to ensure smooth operations and a seamless user experience. Your expertise will be instrumental in maintaining our systems, supporting our users, and driving measurable results through effective technical solutions.

Responsibilities:

Provide technical support to users by diagnosing and resolving hardware, software, and network issues.
Respond to technical inquiries via phone, email, or chat in a timely and professional manner.
Install, configure, and maintain software and hardware components to ensure optimal performance.
Collaborate closely with the IT team and other departments to understand and address technical needs and challenges.
Utilize advanced troubleshooting techniques to resolve complex technical problems.
Keep accurate records of technical issues and solutions using a ticketing system.
Stay updated on the latest trends, tools, and techniques in IT and technical support to continuously improve skills and workflows.
Contribute creative ideas and innovative solutions to enhance the technical infrastructure and improve user experience.
Requirements:

Demonstrated proficiency in troubleshooting hardware, software, and network issues.
Strong attention to detail and a keen analytical mindset.
Excellent communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
Experience with technical support tools and software.
Ability to work efficiently under pressure and adapt to changing priorities and project requirements.
Passion for technology and a commitment to delivering high-quality, user-focused technical support.
How to Apply:
If you’re a skilled Tech Support Specialist with a passion for providing exceptional technical assistance, we’d love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and technical skills.

TKOR Classroom is committed to building a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. We welcome applicants from all backgrounds and encourage diversity in our team.