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Tech Support/Success for SaaS Startup (ecom nische)

Date Posted —

Type of Work:
Full Time
Salary:
30000-50000
Hours per Week:
0

Job Description

Are you interested in working remotely in a small up-and-coming Swedish SaaS Marketing Tech company?

Who are we? We’re TrueROAS! The most accurate ad tracking software for Shopify and WooCommerce stores running Facebook, Google or TikTok Ads.

We are seeking to hire a full-time, problem solving expert customer success person that thrive on giving the best possible experience, on chat (mostly), zoom or email.

Above all, we’re looking for someone with HEART, who is reliable, love solving problems and works with fire and diligence not because you have to, but because that’s who you are!

This involves empathizing with e-commerce store owners from all over the world. Understanding their problems (making customers feel heard) and solving problems on-the-go.

Sounds like you? Good! Keep reading…

*Hard Requirements (must have)*
– Problem solver. Ability to break down and solve hard problems with recourses at hand.
– Experience in digital marketing OR e-commerce OR SaaS.
– Great people and social skills

*Requirements*
– Some insight in digital marketing of some kind (pref. Facebook, Google or Tiktok Ads)
– Some type of service experience (Mcdonalds, or customer support or sales)
– Comfortable with managing a project, from start to end and getting praise for success (or learning from the failure).
– Great social skills.
– GREAT (not good) english skills. You should be able to crack a joke, not only business english.
– Reliable internet suitable for Zoom without lag.
– Good with technology (or excited!)
– Fast response times.
– Comfortable with using automations to make your work easier (chat automations, FAQs etc)

*Benefits*
– Competitive pay
– Paid Time Off – Including Sick Pay
– Work remotely (from home).
– No time schedule, plan your own days. Only “fast-reply” shifts.
– Be able to become one of the founding team.

We believe in investing in good people! We are a growing company and there are endless opportunities to learn and advance your skill set.

Don’t consider this employment, but a chance to get in early and become a founding member of a fast growing startup.

In order to qualify to the next sequence, please fill out this form and we’ll get in touch with you!
/forms/d/e/1FAIpQLSfeMGDA82zJ-syXvPhxRaNDrJ-LMZf1L0r97IOqiPP1bwyPnA/viewform

APPLY FOR THIS JOB:

Company: Domum Services
Name: Rasmus Arvidsson
Email:

Skills