Tech Support / Tech Wizard

WHO WE ARE
“Who is MaidThis Cleaning?” The most kick-ass cleaning franchise in the entire world.
“Cleaning, like house cleaning? Seriously?” Yup that’s what we do and we’re pretty awesome at it.
We’re based in sunny Los Angeles, California but our operations team works completely remotely….we have team members in California, Honduras, Mexico, Venezuela, South Africa, and India at the moment.
We have multiple locations across the U.S., and are now looking for an awesome & dynamic business-minded Franchise Tech Support Specialist (that’s you!) to work directly with our franchisees to help them achieve their individual and company goals.
JOB SUMMARY
We’re not big on official titles… the Founder of our company’s title is “Head Janitor,” and our head sales guy is “Head Toilet Paper Roll Dispenser.”
If we had to put a title to this role, it would be “Tech Wizard.”
As a Tech Wizard, your primary role is to onboard new franchisees and provide ongoing technical support and maintenance for them!
You’ll be an essential bridge between our franchisees and the MaidThis Home Office. You’ll be in charge of providing ongoing support, as well as rolling out improvements made by Corporate to all franchisee accounts.
MORE DETAILS
– Position Location: 100% Remote! Sip mai tais while working (not too many though…)
– Employment Status: Permanent Full-time
– Compensation: Competitive (details to be discussed)
WHY JOIN MAIDTHIS
– Our business model helps people achieve their dream of financial, location, and time freedom.
– Opportunity for MASSIVE career growth.
– We love good company culture and fun!
As the Franchise Tech Wizard, you will be responsible for…
– Assisting in setting up tools and technical aspects for new franchisees.
– Coordinating with vendors to ensure seamless franchisee launch readiness, as well as ongoing maintenance and improvements.
– Providing ongoing tech support, resolving issues efficiently.
– Conducting periodic audits of franchise software and tools for compliance and efficiency.
– Working closely with Corporate to ensure improvements across all franchises.
– Training and coaching franchisees in how to use their tech stack.
– Keeping all technical documentation up-to-date, ensuring that franchisees have access to the latest information and guidelines.
– Monitoring the performance of the tech setups across franchises and preparing reports for corporate management.
The Must Haves…
– Proficiency in software systems
– Desire to learn automations & AI
– Ability to troubleshoot and resolve technical issues.
– Strong communication skills to collaborate with various stakeholders and vendors.
– Strong analytical skills for monitoring tech performance and creating reports.
– Adept in maintaining and updating technical documentation.
– Committed to continuous learning and adapting in the technology landscape.
It is an Asset to Have …
– Experience managing CRM systems (we use HighLevel).
– Experience with automations (Zapier)
– Experience in performing technology audits and ensuring regulatory compliance.
– Expertise in training and guiding others on technological tools and systems.
Characteristics for success…
You are an ideal candidate if you are a tech-savvy, solution-focused self-starter, able to collaborate and support our diverse team and franchisees. Your role as a servant leader in our remote environment requires a strong sense of initiative, exceptional organizational skills, and the ability to multitask effectively. Critical thinking and proactive problem-solving are key, ensuring you always follow through on commitments.
If you were nodding your head and smiling while reading this application, this position is likely made for you. Please fill out your application here:

Include this statement at the beginning of your application: “My favorite movie is ______” (fill out what is your favorite movie of course!). If you do not do this, we will not consider your application 😉