Technical Assistant

Job Summary:
We are seeking a skilled and reliable Part-Time Virtual Assistant to support our team with various administrative tasks and assist in managing our CRM system, service tickets, marketing materials, and day-to-day office operations. The ideal candidate will be proactive, detail-oriented, and possess excellent communication and organizational skills. The position offers part-time hours initially, with the potential to transition to a full-time role based on performance and business needs.
Responsibilities:
Utilize FreshSales CRM to manage customer data, update records, and assist in customer relationship management.
Handle service tickets and customer inquiries efficiently using FreshDesk, ensuring prompt and satisfactory resolutions.
Create eye-catching marketing materials using Canva, following brand guidelines to support our marketing initiatives.
Proficiently use Microsoft Office products (Word, Excel, PowerPoint) to prepare reports, documents, and presentations as required.
Answer incoming phone calls in a professional and courteous manner, providing assistance or routing calls to the appropriate team members.
Perform data entry tasks with high accuracy, ensuring data integrity and completeness.
Respond to emails promptly, addressing inquiries, forwarding relevant messages, and organizing email correspondence.
Assist in billing processes using QuickBooks, generating invoices, and ensuring accurate financial records.
Collaborate with team members on various projects, providing administrative support and maintaining open lines of communication.
Requirements:
Previous experience as a virtual assistant or in administrative roles is preferred but not mandatory.
Proficiency in using FreshSales CRM, FreshDesk, Canva, and Microsoft Office products is highly desirable.
Excellent written and verbal communication skills, with a strong grasp of grammar and spelling.
Demonstrated ability to handle phone calls professionally and manage customer interactions effectively.
Strong attention to detail and organizational skills, capable of multitasking and meeting deadlines.
Familiarity with QuickBooks or similar accounting software is a plus.
Reliable internet connection and a well-equipped home office setup.
Ability to work independently and collaboratively with remote team members.
Willingness to learn, adapt, and take on additional responsibilities as the role evolves.