Technical Assistant for Customer Support and Inventory Management

About Us:
We are a dynamic company providing high-quality, unique homeware items. Our commitment to innovation and exceptional customer service sets us apart, and we’re looking to expand our team with a Technical Assistant.

Job Role:
As a Technical Assistant, you will manage inventory, provide top-tier customer support, and assist in daily operations. This role requires a deep understanding of our products, strong communication skills, and technical proficiency.

Responsibilities:
Customer Service: Handle inquiries about products, order status, shipping, and returns. Ensure high levels of customer satisfaction.
Inventory Management: Oversee inventory, monitor levels, and forecast needs.
Order Management: Handle order details, track shipments, and maintain our order management system.
General Assistance: Support various tasks based on your skills and our requirements.

Skills/Qualifications:
Excellent command over English, both spoken and written.
Understanding of inventory management principles.
Proficiency in Microsoft Office, especially Excel (knowledge of VLOOKUP is a plus).
Strong problem-solving skills and a quick learner.
Exceptional organizational skills and multitasking ability.

Experience:
Experience in customer service, inventory management, and working with AI models like ChatGPT is highly desirable.

Working Conditions:
You need a quiet workspace, a computer with Microsoft Office, a headset for calls, and a reliable, high-speed internet connection.

How to Apply:
Please respond to the following:
1. Describe your experience in customer service and inventory management in your last three roles.
2. Why did you leave each job?
3. What tasks did you enjoy the most and least in these roles?
4. Do you work from home or a shared workspace?
5. Confirm that your internet speed is sufficient for voice and video calls.
6. Share an instance when you made a mistake at work. How did you handle it?
7. Describe your proficiency with Excel, Gmail filters, and overall computer skills.
8. Share your experience with AI models like ChatGPT.
9. Can you communicate fluently in English, with minimal spelling or grammatical errors?

Provide short, precise answers. No attachments or additional documents are needed at this stage.

Successful applicants will be invited for a Google Meet interview and may be asked to record a short video introducing themselves.