Technical Business Analyst

Technical Business Analyst – 6 months Full Time Contract Role.

Who is Karta?

We’re an early-stage, Aussie-born, global fintech disruptor focused on opening a world of possibilities for businesses seeking simple, seamless, all-in-one payments. What does this mean? We take the complexity out of gift cards, providing new ways to connect merchants and consumers.

Our start-up is well-funded, and as we scale, we are bringing together a collective of like-minded people. Our platform is scalable globally and bolstered by a multi-year strategic partnership with Mastercard. Recognising the opportunity, CommBank formed a new strategic partnership with Karta in October 2021.

As a Business Analyst in our Product Team, reporting to our Product Manager, your key responsibility will be to support the product strategy and delivery by gathering requirements and creating user stories and business processes for various products and payments initiatives. In this role you will be a vital link between Product and Tech, supporting our business objectives by ensuring the successful completion of analytical, building, testing and deployment tasks for new products and features.
To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. You have a collaborative mindset and creative problem-solving skills. You have exceptional communication skills and enjoy sharing where you are up to, and what lies ahead openly and transparently, contributing to a high-performing culture.

What you will lead:

? Identify, organise, and clarify business requirements, identifying gaps and opportunities for improvement to deliver better value to the customer
? Facilitate workshops and meetings with key stakeholders, capturing and grooming requirements into epics, features and, user stories for the squad/scrum team
? Document and/or update business requirements from stakeholders (internal or external) into technical requirements using a collaborative and hands-on approach
? Carry out detailed end-to-end process analysis and ability to provide recommendations via gap analysis of the current vs the future state
? Analyse business impact when making changes to business rules and logic
? Champion change and effectively manage the implementation of new ideas
? Write high-quality user stories and acceptance criteria for functional and non-functional requirements
? Collaborate with the Product Manager to prioritise epics, user stories and defects to ensure delivery and maximum value aligned with product strategy
? Lead and facilitate Scrum events using Agile practices, tools, and processes and create consistency of delivery practices across the team’s continuous improvement and celebrate success.
? Working across multiple squads, and supporting the development leads with delivery
? Maintain sprint flow by minimising external disturbances, managing risks or impediments, and removing blockers and hurdles
? Participate in UAT testing as required and contribute to ad-hoc tasks that may be required during the implementation
? Provide technical leadership, training, coaching, and guidance to other team members
? Research and analyse new technologies and recommend appropriate solutions by following competitors in the payments industry
? Keep up to date with Agile/Scrum best practices
? Being an advocate. For Karta, for the product ‘Special’, for our people and our values

What you can demonstrate:

? Demonstrate knowledge or experience of transaction processing and payment services
? Highly effective cross-functional working style
? Ability to work and thrive in a fast-paced environment, learn rapidly, and deliver projects in a limited time frame
? Sharp analytical, problem-solving skills and troubleshooting skills
? Excellent communication, planning, organisational and time management skills
? The ability to influence stakeholders and work closely with them to determine acceptable solutions
? Embrace change, able to flex and adapt to the changing needs of our dynamic business.

Your Technical Expertise:

? High Level of experience in Agile Software Development Methodologies
? Demonstrate knowledge in the delivery space as a Scrum Master and working closely with engineers and stakeholders
? Expert in translating business requirements into functional and non-functional system requirements.
? Experience with iOS and Android – app development projects, App Clip or Instant App experience would be an advantage
? Experience with API E2E Interface Mapping UI, API and DB
? Experience in QA E2E Test scenarios reviews and Execution
? Experience with continuous delivery practices such as CI/CD, automated testing, and continuous deployment
? Basic AWS Cloud Knowledge would be an advantage
? Experience with billing and pricing processes and knowledge would be advantageous
? Experience in Microsoft Office 365 & Atlassian Confluence, Jira Software is preferred.
? Fintech/Payments industry exposure is preferred.

Your qualifications:

? A degree in Computer Science, Information Technology or similar.
? Demonstrated experience in business analysis or a related field.
? Proven experience working in a fast-moving, fast-paced fintech start up

About you:

? You inspire those around you with your positive mindset
? You have a contagious energy and an engaging style
? You are a structured thinker, able to bring clarity of thought
? You apply structured problem-solving to any issue
? You use sound judgement using data combined with your intuition
? You are comfortable with ambiguity whilst working in an evolving environment
? You are perceptive and enjoy the ‘hustle’ required to get things done
? You take accountability, living up to your commitments
? You know it’s not just what you deliver, it is how – you do things the right way, every time

For the first 3 months, you will:

? Enjoy your onboarding experience and become familiar with our strategic vision
? Build positive relationships, with your peers and the broader team, taking the time to understand our tech stack and our ways of working
? Review the product roadmap, where we are in the journey, and what we need to do, to keep delivering innovation that disrupts the market
? Complete competitor research to understand the prepaid, gift card & rewards market and learn about our products
? Establish a new benchmark, setting the bar ‘pretty’ high for running Agile ceremonies in collaboration with the developers and broader product team and celebrating successes
? Hit the ground running, delivering high-quality user stories and acceptance criteria for functional and non-functional requirements for Rewards products, Client Onboarding and feature enhancements for Special.
? Delivering on critical requirements from across the business, and executing more efficient processes, the team knows what to expect and has integrated your working style and approach

For the following 3 months and onwards:

? You have built credibility, demonstrating you are an expert in your craft, sharing your expertise
? You will continue to enhance our engineering team’s capability and performance standards
? You are taking the lead in gathering requirements on key projects and supporting the tech lead on all delivery requirements
? You have created a healthy backlog of User Stories for our Rewards product and International Expansion
? Our squads’ backlogs are groomed with priority in line with a strategic roadmap
? There have been team success and celebrations in line with the achievement of our Company strategy and our milestone plans

Why is working with Karta so special?

We are a growing team, with the customer at the heart of all that we do. We are a welcoming and friendly bunch, on the cusp of something pretty special! Inspired by the journey ahead and our supportive leadership team, we are all in. We are building our Company culture together to ensure we can achieve our goals and have fun along the way. We are a true start-up, figuring everything out as we go, and making progress as we face the usual growing pains. We are pretty excited about our products, the tech stack, and our suit-free, open mike no ‘bs’ work style and approach. We are a truly flexible organisation, with the option of remote or hybrid work styles that reflect your role and your circumstances.

Diverse Perspectives:

We know that innovation thrives where diverse points of view come together to solve hard problems in ways that are just now possible. As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences. Please be prepared to share with us how your perspective will bring something unique and valuable to our engineering teams.