Technical Care Specialist

Join our fast-growing company as a Technical Care Specialist with fluent English.
You will be a part of a dream-team who will maintain and develop healthy customer relationships in a Finnish game company.

It is a full-time remote position.
Shift Schedule: 2 AM – 2 PM; 2 PM – 2 AM Philippine time, shift work schedule.

At PEXLY you have great opportunity to get:
– Experience in the international company working with people around the globe;
– Salary 650 USD monthly + bonuses for KPI;
– Training will be provided by the company;
– Dynamic work in a young team of like-minded people;
– Management’s attention, support and motivation.

Your responsibilities:
– Develop healthy Customer Relationship;
– Keep clients engaged and regularly using products;
– Constant follow up on clients and leads: service usage, issues, renewals;
– Assist customers with questions and suggest the best solutions for their needs;
– Build customer loyalty and retention;
– Resolve customer issues;
– Review customer complaints and concerns and seek to improve all aspects of the customer experience;
– Build Trust and Transparency with Clients;
– Onboards New Clients.

You are our perfect candidate if you have:
– English C1 or fluent written and speaking;
– Technical skills or work experience in a gaming company;
– General knowledge of CRM systems (Zendesk, Asana);
– Work experience in the same position;
– You can work as a self-employed person;
– You can work from home, don’t be distracted;
– Knows Google Suite (Gmail, Docs, Sheets, Calendar);
– Have your own PC and good Internet connection.

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back-office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you in our team. Grow your career with PEXLY!