Technical Chat Support Specialist

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IMPORTANT: Please make sure to read the details at the end of this post.
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Howdy!

We are Tydal, a fast-growing software company on a mission to empower entrepreneurs to build awesome Shopify businesses. Over 100,000 Shopify merchants around the world trust us, and we’re just getting started.

We’re an entirely remote team. The company is on a journey to create an e-commerce platform built around nurturing customer relationships through marketing automation solutions.

We’re looking for a full-time Technical Chat Support Representative to join us in creating world-class experiences for our Shopify eCommerce applications.

This position is 100% remote. You’ll have the freedom to work where you’re the happiest and, of course, be a part of a team that cares about your success and well-being.

What does the position entail?

– Providing live chat support that serves as the first point of contact for customers who reach out for help
– Respond to general inquiries with a friendly, professional tone and ready-to-help attitude
– Willing to help in any area of the product (help documentation, product research, etc.)
– Collaborate with all teams as an advocate for the customer
– You must be willing to work graveyard shifts, holidays, and on the weekends.

What you’ll be doing

– Have thoughtful, personalized conversations with Merchants through chat
– Relay and advocate for merchant feedback received to help inform product decisions
– Facilitate important cross-functional team communication as an advocate for our merchants
– Build long-lasting, meaningful business relationships through human conversations
– Act as a point of contact and business coach for our merchants while sharing best practices, solutions, and recommendations
– Identify prospective merchants and work to recommend solutions to improve their performance with our apps

Here are the skills and experience we’re looking for:

– 3+ years of experience in chat-based support
– Excellent written and verbal English skills
– Familiarity with Shopify or other eCommerce platforms
– Proficiency with cloud-based tools such as Slack, Zendesk, Intercom, etc.
– Strong CSS/HTML skills (this is a technical role, so technical expertise is essential)

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HOW TO APPLY: FOLLOW THE INSTRUCTIONS BELOW
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Does this sound like you would be a good fit? Please visit the link below and complete the application form to apply:

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