Technical Customer Service

We are an experienced US-based outsourcing company with over a decade of excellence in providing world-class customer experience (CX) solutions. Our team members, many of whom have been with us for the entire 10+ years, enjoy steady, long-term work in a supportive and dynamic environment. We are committed to personal and professional growth, offering numerous opportunities for career advancement, skill development, and increased responsibilities. With a structured onboarding and training program, ongoing training, and a successful work-from-home culture, we set you up for success from day one.

Key Responsibilities:
– Provide exceptional technical support and customer onboarding for our clients.
– Consult and guide customers on maximizing the value of the service/software they are purchasing.
– Handle customer inquiries via tickets, calls, and live chat.
– Write, edit, and update knowledge base articles to address knowledge gaps and improve processes.
– Collaborate with team members to enhance customer support procedures and documentation.
– Engage in dynamic, non-repetitive work that challenges your analytical and problem-solving skills.

Qualifications:
– Strong comprehension, analytical, and problem-solving abilities.
– Excellent communication skills, both written and spoken.
– Process-oriented, proactive, and a curious learner.
– Familiarity with tools like Slack, CRMs (Zendesk, Helpdesk, Intercom, etc.) is a plus but not mandatory.
– No prior technical support experience necessary if you have transferable digital/technical skills or education (e.g., website building, photo/video editing).

Why Join Us:
– Steady, Long-Term Work: Enjoy the stability of a company that values long-term relationships with its employees.
– Growth Opportunities: Benefit from compensation growth, career development, and increased responsibilities.
– Comprehensive Training: Participate in a structured onboarding program and ongoing training to enhance your skills.
– Remote Work: Thrive in a 100% remote work environment perfected over 10+ years.
– Dynamic Work: Engage in varied tasks that keep your workday interesting and challenging.
– Supportive Culture: Be part of a growth-minded team that fosters continuous learning and development.