Technical CUSTOMER SERVICE REPRESENTATIVE

Hello There,

Do you love to get WORK done?
Do you have PASSION?
Do you have HUMOR?

STOP!
Only proceed to read further if all the above is TRUE for you.

We are glad to know that you can be that ROCKSTAR team member with us.
We are looking to hire a Customer Service Representative for our team, a Technical Support person.

We want you to be an experienced, fast learner, detail-oriented, with good interpersonal and technical communication skills and excellent written/spoken English.

This job will require exceptional polite written English skills – you must be able to reply to emails accurately and with excellent grammar, spelling, and correct solutions and PERSONALIZED replies only. NO ChatGPT or AI responses.

You must THINK, find the solution to the customer’s problem yourself, and then provide the solution to the customer. You MUST solve all customers’ concerns and earn their trust and satisfaction.

We have most of the email responses pre-written so that it will be a few clicks of the buttons most of the time.
However, you MUST address and EDIT texts to make an email reply PERSONALIZED with the correct solution to the customer.

So here’s the list of your primary job responsibilities:
(1) Reply to all customer emails before checking out
(2) Reply to Chat/Text Messages
(3) Answer phone calls and help customers with issues or set up problems with proper solution-driven skills.
(4) Personalized Customer Service: We like to provide highly personalized customer care curated for each customer to achieve 100% resolution every time. – If you don’t think this is you, DO NOT APPLY.

Skills Required:
– MUST have a computer desktop and proper office workstation in a quiet room.
– Fluent in English
– Excellent English Writing Skills
– Previous Technical Support Preferred.
– Desktop PC/MAC with Internet, headphones with microphone, webcam and internet speed of at least 50 Mbps.
– Ability to solve technical problems related to car cameras (We will provide training)
– Must learn and understand how electronics, computer hardware, and software work. You need to think outside the box and solve all problems related to our car dash cam product.

This job is fun, and you will have a strong growth opportunity with us. We believe in bonuses, a 13th-month salary, and a paid lunch based on your performance from an honest company and look forward to a long-term team relationship.

We are a family company and have company values that we expect all team members to live by:

1. Integrity and honesty in all interactions.
2. Meet self-directed goals and timelines.
3. Reliable communication.
4. Inventive: Seek creative solutions and never get ‘stuck.’
5. Be a leader. Responsible and reliable.
6. Personal growth and development through self-education.
7. Technical thinking.

We invest fully in professionally developing our team members into the best versions. When you apply for this job, please use the words No AI Response & Purple ROVE MAY-2024 in the subject line so we can sort and list you quickly. Tip: Personalized responses of more than just a few lines and higher apply points will be considered fast for an interview. Copy-paste, canned, generic reply, and 1 apply point will not be considered.

Please only apply if the company values appeal to you and if you are serious about a long-term vision to stick with the company.

Timing: 9 AM – 7 PM EST; 50 hours/ 5-Days Week, 10 hours/Day (1-hour paid lunch included)*
*Weekends: Required to work weekends after full training. OFF Days will be during weekdays.
Monday–Friday 5 Days during weekdays or weekend
Pay: Bi-weekly/Monthly (preferred)

Thank you for reading till the end, and good luck.
Team ROVE.