Technical Customer Success Manager – Experienced in CSS, JS, HTML,SHOPIFY

Role Overview:

The Customer Success Manager is tasked with an exceptional challenge: transform our current technical support infrastructure into a state-of-the-art customer activation machinery. Your main goal will be to ensure our high-touch customers are seamlessly and efficiently integrated with the company across their digital landscapes. While beginning with hands-on, high-touch strategies, your objective will be to transform this process into an automated, self-service model, driving efficiency, scale, and user empowerment.

Key Responsibilities:

Strategy & Process Design: Craft, implement, and optimize robust customer activation processes.
Technical Oversight: Continuously innovate to make the activation journey as standardized and automated as possible.
Pain Point Identification: Understand customer challenges deeply and design solutions to address them systematically.
Account Expansion: As automation takes center stage, lead the team into ensuring consistent value delivery and account growth.
Reporting & Analytics: Provide actionable insights based on customer data to upper management for strategic decision-making.
Focus on ensuring client success and that clients see as much value as possible.
Build and maintain a super fast and super smart feedback loop with the product.
Execute and build cutting edge automations and rules and processes for handling customers at scale.
Understand and execute implementation plans with technical expertise.
Act as a technical expert during client calls, providing guidance and solutions.
Initiate collaboration and maintain effective communication with clients.
Optimize website layout and functionality by strategically placing blocks.
Customize Shopify themes by identifying and utilizing correct page templates.
Integrate relevant codes into non-Shopify platforms for seamless functionality.
Create and design engaging the company for enhanced user experience.
Publish the company’s flow across various page types using the publish ID when needed.
Demonstrate proficiency in HTML, CSS, and Javascript.
Communicate effectively with clients through various channels.
Pay meticulous attention to detail when handling client codes and interfaces.
Resolve technical challenges promptly with problem-solving skills.
Manage a high volume of clients and prioritize effectively.
Utilize in-depth knowledge of Shopify theme customization.
Master the company app for expert guidance and support.
Balance technical functionality with a design-oriented mindset.
Take initiative and work independently to address client needs.
Essentials:

Prior experience in process design, implementation, and optimization in a customer success or related domain.
Strong analytical and problem-solving skills, with a focus on automation and efficiency.
Technical acumen with coding knowledge. (CSS, JS, HTML and Shopify)
A relentless work ethic, prepared for intense commitment and long hours.
Exceptional interpersonal and communication skills.
Our Offer:

A chance to play a pivotal role in a world-class tech organization.
Direct impact on the customer journey, driving both satisfaction and growth.
Remote work flexibility, coupled with a tight-knit team spirit and purpose.
If you’re driven by innovation, thrive in fast-paced environments, and are ready to shape the next-generation customer experience, we’d love to hear from you. Join us, and be a part of redefining e-commerce for businesses across the globe.

Please share a link to your updated resume and a Loom video explaining why you are a good fit for this position.