Description:
We are seeking a dedicated and knowledgeable Technical Support agent to join our Customer Support Department. The ideal candidate will be experienced in handling technical support tasks with a strong understanding of proxy servers and network configurations. This role involves providing high-quality technical assistance to our customers and ensuring efficient resolution of technical issues faced by them.
Key Responsibilities:
Provide technical support to the customers, including troubleshooting, diagnosing, and resolving technical issues related to proxies, network configurations, and related software.
Assist in setting up, configuring, and maintaining proxy services for customers and ensure optimal performance.
Respond to customer inquiries related to technical aspects, providing clear and concise guidance and solutions.
Efficiently manage customer inquiries and technical support requests through ticketing systems like HubSpot, ensuring timely and accurate responses.
Handle live chat support, providing instant assistance and guidance to customers with technical issues.
Collaborate with other departments to improve product and service quality, based on customer feedback and technical issues encountered.
Develop and maintain technical documentation and standard operating procedures.
Qualifications:
– Bachelor’s degree in Computer Science, Information Technology, or a related field.
– Minimum of 2 years of experience in a technical support role, preferably with a focus on proxies and network configurations.
– Strong understanding of network protocols, internet security, and proxy server configurations.
– Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
– Familiarity with various operating systems, including Windows, MacOS, and Linux.
– Proficient in written and verbal communication skills.
– Ability to work collaboratively in a team environment and handle multiple tasks simultaneously.
– Strong customer service orientation with the ability to explain technical concepts to non-technical users.
Preferred but not required:
– Certifications in network management, IT support, or relevant fields.
– Prior experience in a customer support environment.
– Knowledge of scripting languages (e.g., Python, Bash) is a plus.
Click this link to apply: //f/8cftc5b-16198/05ISSL4S3PGBH3KKZM
APPLY FOR THIS JOB:
Company: Intentionally Creative
Name: Kristine Joy Ramos
Email: