Technical Customer Support L2 (JavaScript, HTML, CSS)

Are you open to a long-term, full-time cooperation with a SW product company, from Europe, Slovak Republic, that needs a colleague for L2 Customer Support?
IMPORTANT:
We need real time Customer Support from Monday to Friday, 8 hours long shifts.
UTC+8 time zone, as the Philippine, from 7am to 3 pm local time (and from 6am – 2 pm from October to March)
SKILLS:
We are looking for new colleagues skilled in frontend development HTML/ CSS/ JavaScript / Click to view
WHAT YOU WILL DO:
Mostly you will support clients of our internal application and solve their technical problems with front-end, you will be supporting our customers and solving technical problems.
You will also provide real time Chat Support for self-service Shopify clients (only a few tickets a day).
REQUIREMENTS:
– HTML/ CSS/ JavaScript / Click to view – is a MUST
– problem solving
– customer support skills
– real-time chat support requires response within minutes
– Monday to Friday availability
– long term job commitment
– 8 hours a day
1-2 years of customer support experience using JavaScript,preferably in the SaaS or technical e?commerce solutions sector
REWARD:
– 1400-1500 USD / month, as an invoiced amount, for an independent contractor
LANGUAGES:
Excellent written English.
Fluency in spoken English, so you can speak with us and we can teach you about the product.
Example of the tickets:
You’ll be in charge of supporting our customers and solving technical problems.
One customer may want to check the results they don’t see, another customer may want to change the billing information, and the next one may want to change the color or font. What you can solve, you solve. Where possible, you´ll direct the customer, and the rest you delegate and make sure someone else solves it.
Example of the tickets for chat support Shopify:
There will be only a few tickets a day, but we need a real time response within minutes.
– explain features, pricing, not able to use feature
– customer can’t technically use something, choosing the selectors, where to put the autocomplete
– navigate in self service, help with login, how to understand the data
SOFT SKILLS:
– analytical and conceptual thinking – understand the nature of the problem and write a clear procedure to help others solve the problem
– ability to understand the technical demands of our customers
– patience when handling tough cases
– effectively organize and plan activities
Team: Customer support crew 🙂
Zuzana, Suzanna, Samuel from Slovakia, Mateusz from Poland and Ronald from Philippines.
Let me know if you are interested!
Anna
from Luigi’s Box
WHAT WE DO:
Luigi’s Box is a SaaS solution for intuitive AI-powered search ????and recommender for e?commerce.