Technical Customer Support Specialist

About The Role:
We’re looking for a Technical Customer Support Specialist to provide best-in-class support to our customers.

Working hours: from 9AM – 6PM EST – 5 days/week including weekends and Canada holidays

You will be a part of our WooSender support team, supporting, troubleshooting, and assisting customers with technical problems when using our software.

What We’re Looking For:
-Strong English communication and writing skills.
-Must be comfortable in jumping into a call, doing a demo & screen sharing with the customers.
– 2 years or more experience as a Customer Support Specialist
-You can always maintain a positive, empathetic, and professional attitude to customers/clients.
-Excellent problem-solving skills
-Patience when handling tough cases

What You’ll Be Doing:
-Provide best-in-class personalized customer support via email, phone, and live chat.
-You will be helping with technical issues, answering questions, recommending solutions, troubleshooting, and guiding product -users through features and functionalities that help clients utilize our software to the fullest potential.
-Ensure customers have a quick response time
-Analyze, test, and report product malfunctions for our dev team.
-Update our internal databases with information about technical issues and useful discussions with customers
-Contribute to our help articles with common FAQ, new topics, knowledge base articles & training.
-Monitor customer complaints on social media and reach out
-Share feature requests and effective workarounds with team members
-Inform customers about new features and functionalities
-Follow up with customers to ensure their technical issues are resolved
-Gather customer feedback and share them with our teams

Benefits:

Full-time stable employment with room for growth and career advancement.
Enjoy well-deserved breaks with 10 days of paid vacation annually, plus official holidays in the Philippines

Join our passionate team and become part of a dynamic work environment where your commitment and contributions are highly valued. Apply now and embark on a fulfilling career journey with us!