We’re looking to expand our customer technical support team. Super is a web platform that takes pages and content from and turns them into fast, high-performance, great-looking websites. We’ve been growing steadily over the last three years and are now at the stage where we need to grow our support team. We’re currently a team of seven people. We’re self-funded, growing and making enough profit to sustain our growth.
We need someone who can help customers with various issues. Some of these issues are interesting because they require us to work out what the issue might be and support the customer on that journey. This role would also include helping to automate the mundane support issues so we can focus on the complex ones.
We’re looking for someone happy when they are helping others and applying their capabilities and knowledge in a technical customer support role. This is a Tier 1 role, meaning that backup support is available for escalation. we’ll train you in our product and how to support customers. There is heaps of potential to grow in this role for someone interested in building a customer service and support career.
It is essential that you have experience in supporting web builder applications and that you have competency in CSS code.
Key skills required:
– competency in CSS
– experience in supporting customers with website building
– Intercom experience an advantage
– Fluency with written English
– Ability to empathise and provide meaningful support
We are looking to hire full-time, not work with an agency.
Our purpose is to help people build great things—“Make something super!” Our vision is to ensure that people can focus on creating and not worry about their website. A website is the means to the end, not the end in itself. If we do it right, we will become the secret Superpower that enables them to focus on creating something great. We choose to focus on Notion users.
These are our values:
– Difference—Be different—We choose to be different and go our own way. To go boldly and set the pace defined by ourselves.
– Creativity—Push boundaries—We see possibility and create our own future, readying for what comes next. Forge the new paths that have not been cut before.
– Greatness—Make it great—When we do things, we do it well. We create the best experiences—magical & easy—In a way that makes one smile.
– Inspiration—Be inspiring—We inspire and enable people. We encourage and enable each other and our customers to create, grow and thrive.
– Community—Build connection—We are respectful and honest and acknowledge our role in supporting and growing community connection and success.
APPLY FOR THIS JOB:
Company:
Name: Cam Incoll
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